Full Time Education Virtual Assistant (Remote)

The Doctor Navigator Pte. Ltd.; Metro Manila; Remote; PHP 384,000 - 460,000; Full time

Benefits offered by this job

Uncapped commission

Fully remote

Job summary

The Doctor Navigator Pte. Ltd. is seeking a Full Time Education Virtual Assistant to support the Student Success team remotely.

You will handle student inquiries, coordinate scheduling, and maintain accurate records while communicating professionally with students and parents across time zones. This role requires excellent English, strong organizational skills, experience in administrative or student services, and proficiency with MS Office.

Qualifications

• Bachelor’s degree or equivalent preferred.
• Excellent written and verbal communication in English.
• Strong organisational and time management abilities.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Act as a primary point of contact for students, responding to enquiries via email, text messages and other channels.
• Schedule and coordinate appointments, meetings, mentoring sessions, workshops and support sessions.
• Maintain organised and up-to-date student databases, files and documentation.
• Support day-to-day administrative operations of the Student Success team.
• Coordinate student support activities, including workshops and mentoring sessions.

Skills

English communication

Organisational skills

Time management

Microsoft Office

Student management systems

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Full Time Education Virtual Assistant (Remote)

Position: Full Time Education Virtual Assistant
Working Hours: 7pm–3am PHT
Working Days: 6 days per week
Salary: Base USD 600 + Uncapped Commission
Work Arrangement: Fully Remote

About the Role

The Doctor Navigator is looking for a motivated, organised and student-focused Full Time Education Virtual Assistant to join our growing international team.

This is a fully remote position suited to someone who is confident communicating with students, parents and colleagues, highly organised, and comfortable managing multiple responsibilities in a fast-paced education environment.

As an Education Virtual Assistant, you will support the Student Success department across student communication, administration, coordination and day-to-day operations. You will be one of the key points of contact for our students, helping ensure that enquiries are handled promptly, requests are followed through, records are maintained accurately and students receive the support they need throughout their academic journey.

You will work closely with an international team while maintaining a high level of independence, accountability and professionalism in a remote working environment.

About Us

At The Doctor Navigator, we believe that every ambitious student deserves the right guidance, support and opportunities to reach their full potential.

We are a growing international education organisation dedicated to helping students navigate their academic journeys and achieve their university aspirations. Through personalised guidance, structured support and access to valuable academic resources, we help students take meaningful steps towards their future careers.

What You’ll Be Doing

Student Support & Communication

Act as a primary point of contact for students, responding to enquiries via email, text messages and other communication channels in a timely, professional and empathetic manner.

Understand student needs and provide clear, accurate and helpful information.

Follow up with students proactively to ensure enquiries, requests and outstanding matters are properly addressed.

Build positive and professional relationships with students and parents.

Escalate complex or sensitive matters to the appropriate team member when required.

Maintain a high standard of customer service throughout every student interaction.

Administration & Student Services

Provide comprehensive administrative support to the Student Success department.

Schedule and coordinate appointments, meetings, mentoring sessions, workshops and support sessions.

Manage correspondence and maintain accurate records of student communications and activities.

Process student requests and applications efficiently and accurately.

Maintain organised and up-to-date student databases, files and documentation.

Ensure information is recorded accurately and consistently across relevant systems.

Support the day-to-day administrative operations of the Student Success team.

Student Success & Programme Coordination

Coordinate student support activities, including workshops, mentoring sessions and support sessions.

Support the development and implementation of student success programmes and initiatives.

Assist with student engagement and follow-up activities to encourage continued participation.

Identify student needs and communicate relevant support options or next steps.

Contribute ideas and practical solutions to improve student experience and service delivery.

Help ensure students receive appropriate and timely support throughout their academic journey.

Internal & External Coordination

Liaise effectively between students, parents, staff and external support services to ensure continuity of care and support.

Work collaboratively with colleagues across different departments and time zones.

Maintain clear communication and follow-up between relevant parties.

Contribute to collaborative problem-solving when student or operational issues arise.

Support the wider team with additional administrative and coordination responsibilities when required.

Confidentiality & Compliance

Maintain strict confidentiality and demonstrate discretion when handling sensitive student information.

Maintain accurate and secure student records.

Follow applicable data protection, confidentiality and internal information-handling procedures.

Exercise appropriate judgement when dealing with sensitive student or parent matters.

What We’re Looking For

We are looking for someone who is proactive, dependable and comfortable taking ownership of their work in a remote environment.

Proven experience in a student services, administrative or secretarial role, preferably within an educational institution.

Excellent written and verbal communication skills in English, with the ability to communicate professionally with students, parents and staff at all levels.

Strong organisational and time management abilities, with the capacity to manage multiple tasks, enquiries and priorities effectively.

Strong attention to detail and the ability to maintain accurate records.

Proficiency in Microsoft Office Suite and other commonly used administrative software.

Experience with student management systems is advantageous.

A genuine passion for supporting student success and delivering high-quality customer service.

Ability to work independently in a remote environment while maintaining strong collaboration with team members across different time zones.

Strong discretion and confidentiality when handling sensitive student information.

A thorough understanding of data protection and appropriate information-handling principles.

A problem-solving mindset, with the ability to identify student needs and propose practical solutions.

Flexibility and adaptability when responding to changing priorities and emerging student support requirements.

Ability to communicate confidently and professionally through written channels, including email and text messaging.

Personal Attributes

Highly organised and detail-oriented.

Patient, empathetic and approachable when communicating with students.

Proactive and able to take initiative.

Reliable and accountable for assigned responsibilities.

Comfortable working independently without constant supervision.

Collaborative and willing to support colleagues when needed.

Adaptable to changing priorities and working requirements.

Professional and mature in handling sensitive situations.

Committed to providing a positive student experience.

Qualifications

Bachelor’s degree or equivalent qualification is preferred.

Relevant certifications in student services, administration or related fields are a plus.

Relevant professional experience may be considered in place of formal qualifications.

What We Offer

At The Doctor Navigator, we are committed to creating a supportive and inclusive workplace where our team members can develop, contribute and grow.

Remote Working

Fully remote working arrangement.

Work from your preferred location while remaining connected with an international team.

Opportunity to work with students and colleagues across different countries and time zones.

Compensation

Base salary of USD 600 per month.

Uncapped commission as part of the overall remuneration structure.

Professional Development

Access to professional development opportunities.

Exposure to student services, education operations and international education.

Opportunities to develop administrative, communication and coordination skills.

Opportunities for career growth within the organisation.

Team & Culture

Collaborative and welcoming international working environment.

Supportive team culture where contributions and ideas are recognised.

Opportunity to take ownership of responsibilities and contribute to continuous improvement.

Inclusive workplace that welcomes candidates from diverse backgrounds and experiences.

Working Schedule

Working Hours: 7pm–3am
Working Days: 6 days per week
Work Arrangement: Fully Remote

Candidates should be comfortable maintaining consistent availability throughout the scheduled working hours and communicating with team members and students across different time zones.

Who Will Thrive in This Role?

This role would suit someone who:

Enjoys working with students and helping people solve problems.

Is highly organised and comfortable managing multiple tasks at once.

Communicates clearly, professionally and empathetically.

Takes initiative rather than waiting to be told what to do.

Is comfortable working independently from home.

Can balance administrative responsibilities with student-facing communication.

Is dependable and able to manage responsibilities without constant supervision.

Is adaptable and able to work effectively in a fast-moving international environment.

Takes pride in providing a high standard of support to students and colleagues.