Full-Time Customer Support Pro — Up to ₱23K/mo

Concentrix Philippines; Philippines; On-site; PHP 234,000 - 280,000; Full time

Job summary

Concentrix Philippines is seeking a frontline customer service agent at our SM Cyberwest location in Quezon City. This full-time role offers earning potential up to ₱23,000 per month and involves handling customer inquiries and resolving issues with a focus on quality service.

Applicants should have a high school diploma or equivalent and strong communication skills. You will work in a dynamic, inclusive team environment with opportunities for skill development and career progression.

Qualifications

• Excellent communication skills and professional speaking voice.
• Strong listening and problem-solving abilities.
• Ability to work under pressure while maintaining composure.
• Attention to detail and accuracy in documentation.

Responsibilities

• Handle inbound and/or outbound customer calls with professionalism, courtesy and efficiency.
• Address customer inquiries, concerns and complaints with empathy and resolution.
• Document customer interactions accurately in designated systems and databases.
• Follow established protocols and quality standards to ensure consistent service delivery.
• Collaborate with team members and supervisors to achieve targets and goals.
• Identify opportunities to enhance customer satisfaction and service quality.
• Maintain knowledge of products, services and company policies to provide accurate information.
• Meet performance metrics including call handling time, first-call resolution and customer satisfaction scores.

Skills

Communication

Active listening

Problem solving

Computer literacy

Education

High school diploma

Job description

Concentrix Philippines is seeking a frontline customer service agent at our SM Cyberwest location in Quezon City. This full-time role offers earning potential up to ₱23,000 per month and involves handling customer inquiries and resolving issues with a focus on quality service.

Applicants should have a high school diploma or equivalent and strong communication skills. You will work in a dynamic, inclusive team environment with opportunities for skill development and career progression.