Fulfilment and Customer Service Coordinator

Oven Depot; Pasig; On-site; PHP 391,000 - 580,000; Full time

Job summary

Oven Depot in Pasig, Philippines is seeking a Fulfillment and Customer Service coordinator to manage deliveries, customer service, and warehouse coordination. The role requires prompt communication with customers and close collaboration with the warehouse team.

The ideal candidate holds a business/operations degree, has corporate experience, and excels in verbal and written communication. Familiarity with social media messaging and email drafting is advantageous, especially for a kitchen

Qualifications

• Bachelor's degree in business, operations, or related field.
• Experience in a corporate environment preferred.
• Excellent verbal and written communication.
• Social media communication experience.
• Email drafting experience.
• Interest in food, cooking, and kitchen appliances is a plus.
• Self-starter and team player.

Responsibilities

• Coordinate with warehouse team regarding orders, returns, and repairs.
• Maintain round-the-clock correspondence with customers via social media and company email.

Skills

Verbal communication

Written communication

Team player

Self-starter

Education

Bachelor's degree in business/operations

Job description

Job Description:

The Fulfillment and Customer Service coordinator is responsible for the operations of the company involving deliveries, customer service, and warehouse management. The position involves close coordination with the warehouse team. The position requires prompt and efficient correspondence with customers regarding inquiries and concerns.

Roles and Responsibilities:

• Coordinates with the warehouse team regarding orders, returns, and repairs.
• Round-the-clock correspondence with customers regarding inquiries and concerns on the company's social media pages as well as our customer service email.

Qualifications:

• Graduated with a degree in business, operations, or in any related field.
• Preferably has experience of working in a corporate environment.
• Excellent verbal and written communication.
• Well-versed in social media and communicating through social media.
• Well-versed in drafting and sending emails.
• Interest in food, cooking, and kitchen appliances is a plus!
• A self starter and a great team player.