Frontline Leadership Development Trainer & Coach

iQor, Inc.; Mabalacat; Vor Ort; PHP 300.000 - 540.000; Vollzeit

Zusammenfassung

iQor, Inc. in the Philippines is seeking a Frontline Leadership Development Trainer to support onboarding of frontline leaders through program facilitation, coaching, and huddle observations.

You will help ensure feedback is constructive and aligned with performance goals. The role involves coordinating with site FLDM to design programs, identify training opportunities, and deliver sessions that drive improvements across call-center teams.

Qualifikationen

• Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required.
• Degree in Business Administration, Engineering, Operations Management or related field preferred.
• Master's Degree preferred.

Aufgaben

• Facilitate leadership programs using instructor-led, co-facilitation and virtual delivery.
• Apply adult learning techniques to promote learning and skill improvement.
• Evaluate training effectiveness through observations and feedback.
• Collaborate with site leadership to design programs and drive behavioral change.
• Manage learning initiatives and coordinate with cross-site teams on company initiatives.

Kenntnisse

Leadership training

Ausbildung

Bachelor's degree

Master's degree preferred

Jobbeschreibung

iQor, Inc. in the Philippines is seeking a Frontline Leadership Development Trainer to support onboarding of frontline leaders through program facilitation, coaching, and huddle observations.

You will help ensure feedback is constructive and aligned with performance goals. The role involves coordinating with site FLDM to design programs, identify training opportunities, and deliver sessions that drive improvements across call-center teams.