Trainer Leadership Development - #105999

iQor, Inc.; Mabalacat; On-site; PHP 300,000 - 540,000; Full time

Job summary

iQor, Inc. in the Philippines is seeking a Frontline Leadership Development Trainer to support onboarding of frontline leaders through program facilitation, coaching, and huddle observations.

You will help ensure feedback is constructive and aligned with performance goals. The role involves coordinating with site FLDM to design programs, identify training opportunities, and deliver sessions that drive improvements across call-center teams.

Qualifications

• Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required.
• Degree in Business Administration, Engineering, Operations Management or related field preferred.
• Master's Degree preferred.

Responsibilities

• Facilitate leadership programs using instructor-led, co-facilitation and virtual delivery.
• Apply adult learning techniques to promote learning and skill improvement.
• Evaluate training effectiveness through observations and feedback.
• Collaborate with site leadership to design programs and drive behavioral change.
• Manage learning initiatives and coordinate with cross-site teams on company initiatives.

Skills

Leadership training

Education

Bachelor's degree

Master's degree preferred

Job description

Posted Date: 07/23/2026

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

Job Summary:

The Frontline Leadership Development Trainer is a key player to iQor and T-Mobile in supporting the development and onboarding of frontline leaders within the site through program facilitation, follow-through with coaching and huddle observations and performance-based feedback.

Responsibilities:

• Facilitate leadership programs effectively utilizing a variety of delivery methodology including traditional instructor led, co-facilitation and virtual classes.
• Use positive reinforcement and adult learning techniques to promote learning and skill improvement.
• Evaluate training effectiveness through observations and feedback.
• Observe huddle materials and generate insights based on observations ensuring materials identified to have maximum impact by the Readiness
• Team are discussed. Ensure coach huddle facilitation and coaching meets expectations by providing appreciative and constructive feedback based on observations.
• Project manage learning anddevelopment initiatives providing a critical eye to ensure content is effective.
• Collaborate with the site FLDM to design programs and develop other interventions to support behavioral change and drive performance improvement.
• Collaborate with the site FLDM to identify training opportunities and provide regular updates to leadership on progress, changes, and results achieved.
• Work with the iQor FLD Team from across all sites to help develop, implement and be calibrated with companywide T-Mobile initiatives and leadership programs.
• Becomes subject matter expert on the product and line of business.
• Listen to target calls and track performance andtrends in order to provide effective feedback to operations.
• Collaborates with Training to manage mentors to provide support and feedback to new hires.
• Works with the site FLDM to leverage the different coaching and development iLead, sQan, Valdi, Amplifai, etc and provides feedback to stakeholders to improve these tools.

Skills Requirements:

Ability to deliver content to leaders with the call center environment.

Education Requirements:

Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business Administration, Engineering, Operations Management or related field preferred. Master's Degree preferred.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.