Strategic Call Center Operations Leader

iQor, Inc.; Philippines; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

iQor, Inc. in the Philippines seeks a senior operations leader to organize and direct day-to-day call center activities. You will train and guide call center managers, conduct resource planning, and analyze performance data to maximize productivity and service levels.

Responsibilities include recruiting, scheduling, coaching, and enforcing policies while driving continuous improvement and cost efficiency across operations.

Qualifications

• 8+ years of call center experience in various domains (collections/sales/customer service/technical support).
• 2+ years of managing managers experience.

Responsibilities

• Organizes and directs day-to-day call center operations to maximize productivity.
• Trains and guides call center managers to perform their duties effectively.
• Performs resource planning and analyzes statistics for continuous improvement.
• Drives improvements in service levels, efficiency, and cost management.
• Leads recruitment, scheduling, coaching, and performance discussions.

Skills

Call Center Mgmt

People Leadership

Education

High school diploma or equivalent

Job description

iQor, Inc. in the Philippines seeks a senior operations leader to organize and direct day-to-day call center activities. You will train and guide call center managers, conduct resource planning, and analyze performance data to maximize productivity and service levels.

Responsibilities include recruiting, scheduling, coaching, and enforcing policies while driving continuous improvement and cost efficiency across operations.