Front Office Supervisor: Guest Services & Team Leader

Marriott Hotel Manila; Malay; On-site; PHP 201,000 - 312,000; Full time

Job summary

Marriott International's Four Points by Sheraton is seeking a guest services associate to process check-ins, verify identity and payment, assign rooms, and issue keys. You will ensure accurate billing and enter Marriott Rewards information.

The role requires a high school diploma, at least one year of related experience, and supervisory experience. You will help train staff, maintain a professional appearance, and uphold safety and property procedures while delivering courteous hospitality.

Qualifications

• Education requirement as stated: High school diploma or GED.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• No license or certification required.

Responsibilities

• Process guest check-ins and verify identity, payment, and room assignment.
• Enter Marriott Rewards information and ensure accurate billing.
• Prepare cashier/closing reports and balance receipts.
• Assist in training and coaching staff; uphold service standards.
• Notify Loss Prevention of theft reports.

Skills

Guest service

Communication

Team leadership

Education

High school diploma or GED

Tools

POS systems

Job description

Marriott International's Four Points by Sheraton is seeking a guest services associate to process check-ins, verify identity and payment, assign rooms, and issue keys. You will ensure accurate billing and enter Marriott Rewards information.

The role requires a high school diploma, at least one year of related experience, and supervisory experience. You will help train staff, maintain a professional appearance, and uphold safety and property procedures while delivering courteous hospitality.