Duty Manager - Four Points by Sheraton Boracay

Marriott Hotel Manila; Malay; On-site; PHP 167,000 - 279,000; Full time

Job summary

Four Points by Sheraton in the Philippines is seeking a Front Office associate to manage cashiering tasks, guest check-ins, and closing reports. You will coordinate with departments to resolve guest requests and ensure accurate room assignments and billing.

The role requires at least 1 year in a related position, with potential for supervisory responsibilities and a strong emphasis on guest satisfaction and professional conduct.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

Responsibilities

• Complete designated cashier and closing reports in the computer system.
• Review shift logs and daily memo books and document pertinent information in logbooks.
• Coordinate with other departments to resolve guest requests or problems.
• Process guest check-ins by confirming reservations, verifying identity, and assigning rooms.
• Ensure room rates match market codes and document any exceptions.
• Assist with training, coaching, and motivating hotel staff as needed.
• Maintain professional appearance and confidentiality of proprietary information.
• Deliver courteous guest service and manage guest communications professionally.

Education

High school diploma or GED

Job description

POSITION SUMMARY

Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.

Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. In joining Four Points, you join a portfolio of brands with Marriott International.

Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecome the best version of you.