Front Office Guest Services Associate

Shangri-La's Boracay Resort & Spa; Manila; On-site; PHP 223,000 - 391,000; Full time

Job summary

Edsa Shangri-La Manila is seeking a Service Associate - Front Office to deliver exceptional guest services and tailor solutions to guest needs. The role emphasizes strong communication, teamwork, and a proactive attitude in a five-star hotel setting.

Responsibilities include facilitating guest requests, maintaining smooth front desk operations, and contributing to guest satisfaction scores. Fluency in English with local language abilities is preferred for effective guest engagement.

Qualifications

• Provide front office services to guests with a focus on satisfaction.
• Communicate fluently in English; local language as applicable.
• Collaborate with team to ensure smooth guest experiences.

Responsibilities

• Provide best-fit solutions to guest needs.
• Ensure smooth, efficient guest services at all times.
• Assist in enhancing guest satisfaction scores.

Skills

Guest interaction

English fluency

Teamwork

Self-motivation

Problem solving

Job description

Edsa Shangri-La Manila is seeking a Service Associate - Front Office to deliver exceptional guest services and tailor solutions to guest needs. The role emphasizes strong communication, teamwork, and a proactive attitude in a five-star hotel setting.

Responsibilities include facilitating guest requests, maintaining smooth front desk operations, and contributing to guest satisfaction scores. Fluency in English with local language abilities is preferred for effective guest engagement.