Service Associate - Front Office

Shangri-La's Boracay Resort & Spa; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Makati Shangri-La, Manila is seeking a Service Associate - Front Office to support guests with tailored solutions and timely service. You will contribute to seamless front desk operations, supporting a premium guest experience in a luxury hotel setting.

The role emphasizes fluent English communication, warmth in guest interactions, and a proactive, self-starting team member who thrives in a bustling hospitality environment.

Qualifications

• Fluency in English and local language is required.
• Love interacting with guests and delivering personalized service.
• Ability to work well in a team and take initiative.

Responsibilities

• Provide best-fit solutions to fulfill guest needs.
• Ensure smooth, efficient guest services at all times.
• Assist in enhancing guest satisfaction scores of the hotel.

Skills

Guest interaction

Customer service

Team player

Self-starter

Fluent English

Job description

Makati Shangri-La, Manila

Makati Shangri-La is a deluxe hotel located at the center of Manila’s financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and Wi-Fi Internet access, and premiere function rooms.

We are hiring for a Service Associate - Front Office.

As aService Associate - Front Office, we rely you to:

• Provide a best-fit solution to fulfill the customer needs
• Ensure smooth efficient guest services at all times
• Assist in enhancing the guest satisfaction scores of the hotel

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests
• Communicates and writes with fluency in English (and local language)
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests