FRONT OFFICE ASSOCIATE

Alterations Plus; Makati; On-site; PHP 167,000 - 257,000; Full time

Job summary

Alterations Plus in the Philippines seeks a Front Office Associate to oversee daily store operations and coordinate alteration jobs with tailors and staff. You will monitor orders, ensure timely completion, and maintain service standards to guarantee customer satisfaction.

The role requires strong communication, organization, and multitasking skills, with a willingness to work six days a week in a customer-facing environment.

Qualifications

• Experience in retail, tailoring, garments, customer service, sales, or operations.
• Strong customer service and communication skills.
• Organized and detail oriented; able to manage multiple tasks.
• Basic computer skills (MS Word and Excel); familiarity with POS systems.
• Willing to work six days a week.

Responsibilities

• Oversee daily store operations and ensure smooth and efficient workflow.
• Coordinate alteration jobs with tailors and store staff regarding priorities and schedules.
• Ensure store procedures and operating standards are implemented properly.
• Monitor job orders from acceptance to completion and release.
• Track status of alteration jobs and follow up on pending orders.
• Ensure deadlines are met and services are completed on time.
• Verify completed alteration jobs before release for accuracy.
• Handle customer inquiries, concerns, complaints, and updates professionally.
• Prepare daily and weekly reports on sales, job orders, and pending items.
• Coordinate daily tasks with tailors and store personnel.

Skills

Customer service

Communication

Time management

Organization

Multitasking

Problem solving

Leadership

Teamwork

Education

College-level education

Job description

About the role

The Front Office Associate is responsible for overseeing daily store operations, coordinating alteration jobs with tailors and store staff, monitoring job orders, and ensuring excellent customer service. The role ensures that all customer orders are properly recorded, completed on time, and released accurately while maintaining efficient store operations.

Key responsibilities

• Oversee daily store operations and ensure smooth and efficient workflow

• Coordinate with tailors and store staff regarding alteration jobs, priorities, and schedules

• Ensure that store procedures and operational standards are properly implemented

• Monitor job orders from acceptance to completion and release

• Track the status of alteration jobs and follow up on pending orders

• Ensure that deadlines are met and alteration services are completed on time

• Verify completed alteration jobs before release to ensure accuracy and customer satisfaction

• Handle customer inquiries, concerns, complaints, and service updates professionally

• Prepare daily and weekly reports on sales, job orders, completed services, and pending items

• Coordinate daily tasks and priorities with tailors and store personnel

About you

• College-level education; a business-related course is an advantage

• Experience in retail, tailoring, garments, customer service, sales, or operations is preferred

• Strong customer service and communication skills

• Organized, detail-oriented, and capable of managing multiple tasks

• Basic computer skills, including MS Word and Excel; familiarity with POS systems is an advantage

• Good coordination, problem-solving, and time-management skills

• Trustworthy, responsible, and demonstrates leadership potential

• Able to work independently and as part of a team

• Willing to work six (6) days a week