Front-of-House Training & Service Manager

Our Clients; Mandaluyong; On-site; PHP 600,000 - 900,000; Full time

Job summary

Our Clients is seeking a seasoned FOH Training & Service Manager to design, implement, and lead training programs across all F&B locations, ensuring premium service delivery. You will drive upselling strategies and guest hospitality excellence while maintaining brand standards.

The role requires 5+ years of managerial experience in FOH service operations within the F&B sector, and a proven ability to lead and mentor frontline teams across multiple branches.

Qualifications

• 5+ years of managerial experience in training and FOH service in F&B
• Experience designing training modules and evaluating service standards

Responsibilities

• Design training modules for FOH F&B operations, guest hospitality, and upselling
• Audit guest service standards across branches via site visits
• Train and mentor Store Captains, Floor Supervisors, and frontline staff

Skills

Training & Development

Leadership

Customer service excellence

FOH operations

Education

Bachelor's degree in Hospitality Management or HRM

Job description

The FOH Training & Service Manager will design, implement, and lead customer service, upselling, and hospitality training programs to maintain premium service delivery across all F&B locations.

Key Responsibilities

• Design comprehensive training modules focused on FOH F&B operations, guest hospitality, service recovery, and upselling.
• Audit and enforce guest service standards across all branches through regular site visits and evaluations.
• Train and mentor Store Captains, Floor Supervisors, and frontline F&B service staff.

Qualifications

• Degree in Hospitality Management, HRM, or a related field.
• At least 5 years of managerial experience leading training and FOH service operations within the F&B sector.