Front Line Associate — Customer Service & Branch Ops

Vantage Financial Corporation; Bayambang; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

14th month pay

Health benefits

Group life insurance

Rice subsidy

Uniform

Other remuneration packages

Job summary

Vantage Financial Corporation is seeking a Front Line Associate (full-time) to provide friendly customer service and handle cash at our Bayambang area office. The role includes sales support, client visits to boost transactions, and promoting services like e-Biz and Western Union.

You will coordinate with Marketing for product launches, process OTC transactions per policy, and contribute to branch operations. The position requires a graduate of any 4-year degree and a pleasing personality.

Qualifications

• Graduate of any 4 year course.
• Overall pleasing personality.
• Preferably near work location / strategic location.
• Cash handling and customer service experiences’ an advantage but not required

Responsibilities

• Conducts client calls/visits to boost transactions and profitability.
• Promotes e-Biz as a one-stop shop, cross-selling Western Union and other services.
• Coordinates with Marketing for product launches and promotions.
• Handles OTC transactions per company guidelines.
• Follows escalation procedures for transactions beyond authority.
• Performs start/end-of-day protocols (vault opening, cash count, filing, etc.).
• Prepares and submits accurate branch reports on time.
• Conduct cash withdrawals and deposits at the bank to maintain optimal cash levels for branch operations.
• Reports transaction errors and discrepancies promptly.

Skills

Customer service

Cash handling

Communication

Education

Bachelor's degree (4-year)

Job description

Vantage Financial Corporation is seeking a Front Line Associate (full-time) to provide friendly customer service and handle cash at our Bayambang area office. The role includes sales support, client visits to boost transactions, and promoting services like e-Biz and Western Union.

You will coordinate with Marketing for product launches, process OTC transactions per policy, and contribute to branch operations. The position requires a graduate of any 4-year degree and a pleasing personality.