Front Desk Receptionists

BE RESORT MACTAN; Lapu-Lapu; On-site; PHP 167,400 - 223,200; Full time

Job summary

A leading resort in Lapu-Lapu, Philippines, is seeking a Front Desk Receptionist to ensure an exceptional guest experience. The ideal candidate should possess strong communication skills, handle multiple tasks efficiently, and be comfortable using reservation software. Full-time position; previous customer service experience preferred. Flexible hours required.

Qualifications

• Previous experience in customer service or hospitality is preferred.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Ability to work flexible hours, including weekends, evenings, and holidays.

Responsibilities

• Greet guests upon arrival and provide a warm and professional welcome.
• Manage guest check-ins, check-outs, and reservations accurately and efficiently.
• Answer phone calls, emails, and in-person inquiries, providing information about the resort’s amenities and services.
• Handle guest requests, complaints, or concerns promptly and professionally.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Process payments and issue receipts for accommodations and services.

Skills

Strong communication and interpersonal skills

Proficiency with computer systems and reservation software

Strong problem-solving skills

Attention to detail and excellent organizational skills

Education

High school diploma or equivalent

Degree in hospitality management

Job description

On-site - Lapu-Lapu Fresh Graduate/Student High/Senior High School Full-time

Job Title

Front Desk Receptionist

Job Description

The Front Desk Receptionist in a resort is responsible for providing excellent customer service, managing guest check-ins and check-outs, answering inquiries, and ensuring a smooth and welcoming experience for guests throughout their stay.

Responsibilities

• Greet guests upon arrival and provide a warm and professional welcome.
• Manage guest check-ins, check-outs, and reservations accurately and efficiently.
• Answer phone calls, emails, and in-person inquiries, providing information about the resort’s amenities and services.
• Handle guest requests, complaints, or concerns promptly and professionally.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Process payments and issue receipts for accommodations and services.

Qualifications

• High school diploma or equivalent; a degree in hospitality management is a plus.
• Previous experience in customer service or hospitality is preferred.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Proficiency with computer systems and reservation software.
• Strong problem-solving skills and a professional, calm demeanor.
• Ability to work flexible hours, including weekends, evenings, and holidays.
• Attention to detail and excellent organizational skills.