Customer Service Representative

Fasson Marketing; Lapu-Lapu; On-site; PHP 200,880 - 279,000; Full time

Job summary

A retail company in Lapu-Lapu is seeking Fresh Graduates or Senior High School students for a full-time on-site position. You will assist customers with inquiries, handle complaints, and process sales transactions. Ideal candidates should have a high school diploma, strong communication skills, and proficiency in POS systems. Experience in customer service is preferred.

Qualifications

• High school diploma or equivalent; additional training in customer service is a plus.
• Strong communication and problem-solving skills.
• Basic knowledge of computer products and technology.
• Experience in customer service or retail preferred.
• Proficiency in using POS systems.

Responsibilities

• Greet customers and provide assistance with product inquiries and purchases.
• Handle customer complaints, returns, and exchanges professionally.
• Offer product recommendations based on customer needs.
• Manage phone calls, emails, and online inquiries.
• Process sales transactions and handle billing or warranty issues.
• Maintain accurate records of customer interactions and transactions.

Skills

Strong communication

Problem-solving skills

Basic computer knowledge

Experience in customer service

Proficiency in POS systems

Education

High school diploma or equivalent

Job description

On-site - Lapu-Lapu Fresh Graduate/Student High/Senior High School Full-time

Job Description

• Greet customers and provide assistance with product inquiries and purchases.
• Handle customer complaints, returns, and exchanges professionally.
• Offer product recommendations based on customer needs.
• Manage phone calls, emails, and online inquiries.
• Process sales transactions and handle billing or warranty issues.
• Maintain accurate records of customer interactions and transactions.
• High school diploma or equivalent; additional training in customer service is a plus.
• Strong communication and problem-solving skills.
• Basic knowledge of computer products and technology.
• Experience in customer service or retail preferred.
• Proficiency in using POS systems