Front Desk Receptionist – Dental Practice | Remote

Staffstream; Taguig; Remote; PHP 868,000 - 1,302,000; Full time

Job summary

Staffstream is seeking a polished, client-facing virtual receptionist for a dental practice with Australian hours. You will greet patients via live video, manage calls, and maintain an accurate schedule while following clinic scripts and policies.

The role emphasizes clear communication, warmth, and meticulous record-keeping in a fully remote setup. Ideal applicants have receptionist experience, exceptional English, and comfort on camera.

Qualifications

• Demonstrated experience in a receptionist/front desk or client-facing customer service role.
• Excellent, clear spoken and written English due to on-camera and phone duties.
• Confident, polished on camera and representing the clinic remotely.
• Strong attention to detail with accurate notes and records.
• Ability to follow scripts/policies while adapting to non-standard situations.

Responsibilities

• Greet patients on a live video screen and manage calls without losing context.
• Balance phone duties with video interactions and email enquiries.
• Follow scripts/policies while applying practical problem-solving when needed.
• Keep appointment book full and accurate, minimizing gaps.
• Update patient notes, send invoices, and coordinate with dental labs as required.

Skills

Receptionist experience

Excellent English

On-camera presence

Attention to detail

Process-driven

Tools

Dental4Windows

3CX phone system

Zello

Job description

This is a client-facing, screen-based front desk role for an established Australian dental practice. You'll be one of two virtual receptionists working in tandem, greeting patients over a live video screen, managing the phones, and keeping the daily schedule running without gaps. It's a role for someone who's polished on camera, quick on their feet, and genuinely likes looking after people.

What You Will Actually Do

• Greet patients on a live video screen as they arrive, the same way you'd greet someone standing in front of you at a front desk.
• Juggle that with phone calls at the same time: put a caller on hold, check a patient in, then pick the call back up without losing the thread.
• Follow the practice's scripts and policies accurately, while knowing when a situation calls for you to think on your feet instead.
• Handle a steady flow of inbound calls (the bulk of patient contact comes this way), plus email enquiries.
• Make outbound calls to confirm upcoming appointments and reduce no-shows.
• Keep the appointment book full and accurate, ideally booked out weeks ahead, with no gaps in the day.
• Handle cancellation requests with a mix of policy and warmth: explain the cancellation policy clearly, offer to rebook, and keep the patient onside without just caving or being pushy.

Admin & Records

• Update patient notes and records accurately after every interaction.
• Send invoices and outstanding account correspondence to the right person on the team.
• Keep on top of your own notes well enough that you're not asking a patient (or the team) the same question twice.
• Liaise with dental labs on case timelines and delivery schedules, and flag anything that needs attention.

What You Need to Bring

(Must-Haves)

• Demonstrated experience in a receptionist, front desk, or client-facing customer service role
• Excellent, clear spoken and written English. You'll be on camera and on the phone all day with patients who need to understand you easily, so clarity matters as much as vocabulary.
• Confident and well-presented on camera — comfortable operating as a visible, client facing representative of the clinic through a virtual screen-based interface.
• Strong attention to detail with the ability to maintain accurate patient records, notes, and administrative documentation without errors or omissions.
• Comfortable following established processes, scripts, and clinic policies while also demonstrating the lateral thinking ability to problem-solve when situations fall outside standard workflows.

Nice to Have

• Experience or Familiarity with Dental4Windows, 3CX phone systems, or Zello (training will be provided for the right
• candidate).
• Previous reception experience in a dental, medical, or allied health setting.
• Experience working in a virtual or remote client-facing capacity, including managing video or screen-based patient or customer interactions.

Personal Attributes

• Warm and professional-creates a genuine first impression that reflects the quality of the practice
• Confident and composed-handles difficult patient interactions calmly and with good judgement
• Process-driven and detail-focused-follows scripts and policies accurately while absorbing new information quickly
• Lateral thinker who can go off-script when needed and find solutions without escalating every exception

The Setup

• Philippines-based candidates only.
• Fully remote, full-time, working hours aligned to Australian business hours