Fresh Graduate - Collections & Customer Care Specialist

Asia Peopleworks Inc.; Makati; On-site; PHP 167,400 - 256,680; Full time

Job summary

Asia Peopleworks Inc. in Makati is seeking a fresh graduate or enrolled student for a full-time, on-site role. The position focuses on customer service, collections handling, and inbound/outbound call management to resolve inquiries and ensure accurate account information.

You will document interactions in the CRM, update records, and assist in payment arrangements and risk reporting while collaborating with the team. Proficiency in MS Office is preferred, and attention to detail is essential.

Qualifications

• Fresh graduate or current student pursuing a Bachelor's degree
• Attention to detail
• MS Office proficiency
• Customer service and collections handling
• CRM monitoring and data entry

Responsibilities

• Customer Service and Collections Handling
• Inbound and Outbound Call Management
• Customer Inquiry Resolution and Complaint Handling
• Account Information Accuracy and Timely Processing
• Internal Coordination and Team Collaboration
• CRM Monitoring and Escalation Management
• Call Documentation and Records Management
• Data Encoding and Records Updating (CIS Handling)
• Payment Arrangement Recommendation and Account Endorsement
• Delinquent Account Handling and Fraud Escalation
• Risk Identification and Reporting
• Collection Target Achievement and Service Compliance

Job description

Asia Peopleworks Inc. in Makati is seeking a fresh graduate or enrolled student for a full-time, on-site role. The position focuses on customer service, collections handling, and inbound/outbound call management to resolve inquiries and ensure accurate account information.

You will document interactions in the CRM, update records, and assist in payment arrangements and risk reporting while collaborating with the team. Proficiency in MS Office is preferred, and attention to detail is essential.