French-English Life Insurance Support Specialist

dxctechnology; Taguig; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Vacation & Sick Leave

Parental Leave

Non-Taxable Allowance

Training & Certification

SMART First Working Arrangements

Healthy Work Environment

Pay for Performance

Retirement Program

Employee Assistance Program

Job summary

DXC Technology is seeking a French bilingual Customer Service Representative to support Life Insurance operations. You will serve as the frontline point of contact for policyholders, advisors, and providers, delivering exceptional customer service in both French and English.

You will be responsible for handling inquiries, providing information regarding Life Insurance products and policies, processing customer requests, documenting transactions, and ensuring a positive customer experience while

Qualifications

• Fluent in French and English, written and verbal.
• Minimum of 1 year of experience supporting Life Insurance products and/or policy administration.
• Strong understanding of Life Insurance servicing processes.
• Experience in customer service, contact center, client service, or insurance operations.

Responsibilities

• Respond to inbound customer inquiries from Life Insurance policyholders, advisors, and providers in French and English.
• Conduct outbound calls and customer follow-up activities as required.
• Provide accurate information regarding policies, products, and services.
• Research and resolve customer concerns while determining appropriate escalation paths when necessary.
• Process customer requests and maintain accurate records within company systems.
• Document customer interactions, inquiries, and resolutions in accordance with established procedures.
• Meet service level, quality, productivity, compliance, and customer satisfaction goals.
• Participate in training, coaching, and continuous improvement initiatives.
• Adhere to all client, regulatory, privacy, security, and company requirements.

Skills

French & English

Life Insurance knowledge

Job description

DXC Technology is seeking a French bilingual Customer Service Representative to support Life Insurance operations. You will serve as the frontline point of contact for policyholders, advisors, and providers, delivering exceptional customer service in both French and English.

You will be responsible for handling inquiries, providing information regarding Life Insurance products and policies, processing customer requests, documenting transactions, and ensuring a positive customer experience while