Freight Operations Lead: Ocean & Air, Process Optimization

DSV - Global Transport and Logistics; Parañaque; On-site; PHP 800,000 - 1,200,000; Full time

Job description

Job Req Number: 115890

Time Type: Full Time

Overview

This position is established for managing account related activities for Corporate, Ocean & Air Freight to achieve agreed service levels that includes:

• Rule based working along global standards
• Readiness of mind, concentrated/accurate/reliable mode of operation (functioning)
• Daily complexity tasks handing independently
• Deep dive into existing problems and identify the root causes and addressing it

Key Tasks & Deliverables

• Oversee assigned Control Towers tasks
• Strategize to drive process optimization, accountability, and ownership
• Monitor team and individual performance and ensure that performance is within expectation (based on defined SLA)
• Understand control Tower tasks and how this impacts the overall business
• Propose process changes where needed to drive efficiency and improve execution
• Act as an ambassador of BSS MNL ISSC.
• Prepare and present performance report to internal and external stakeholders
• Quality and compliance responsibilities under NDA / attention given to predetermined processes, SOPs
• Work closely with associates and specialist to increase productivity and assist in creating positive working relationships with all stakeholders
• Maintain all areas of Health and Safety relevant to the working environment & staff teams.
• Planning and organization of resources planning and requirements
• Escalation of irregularities to Business Support Services Manager
• Perform weekly coaching with associates and specialists
• Take the lead to help resolve reoccurring issues
• Drive continuous improvement of the team and related processes.
• Work under the direction of superiors
• Drives completion of tasks and processes within agreed SLA to leaders and members
• Proactively find means to deliver and raise the performance of the teams managed
• Actively engage with relevant Stakeholders and conduct regular touchpoints

Team Leadership & Coaching

• Create an environment orientated to trust, open communication, creative thinking, and cohesive team effort.
• Motivate and inspire team members
• Lead by setting a good example (role model) – behavior consistent with words
• Facilitate problem solving and collaboration
• Maintain healthy group dynamics
• Intervene when necessary to aid the group in resolving issues
• Help keep the team focused & on track
• Ensure to meet KPI Targets
• Implementation support (off-/on-site) for the migration of accounts under Control Tower function
• Resolution of issues on operational level and address employee performance & conduct as needed

Qualifications

Function - / Market & Industry knowledge / Business Acumen / Process working

• Graduate or bachelor's degree (any course)
• Operational Knowledge of Freight Forwarding (All ship modes), SCM, Logistics
• Knowledge of continuous improvement methodology
• Experience with the use of web-based systems and MS Office in general
• Intermediate or advanced excel skills is required

Skills & Competencies

• Demonstrates strong leadership being leader of leaders and ability to motivate teams
• Analytical and decision-making capabilities
• Strong stakeholder management skills
• Strong communication skills
• Ability to adapt to change and in a diverse environment and culture
• Ability to work under pressure and foster resilience

Educational background / Work experience

• Commercial / forwarding business education or work experience
• Work experience in Shared Service Center or Freight Forwarding

Language skills

• Fluent in English is mandatory (written and spoken)
• Local language

Computer Literacy

• Good Know How in MS-Office applications
• Good Know How in web-based applications / Internet
• Knowledge in Supply Chain Applications is a plus
• Intermediate Excel Skills

Decision Making Authority

• Self-organization of the own working space and the tasks assigned under the operational requirements
• Responsible delegating of various tasks within the area of responsibility