Custom Team Lead

Hammerjack Pty Ltd; Makati; On-site; PHP 700,000 - 900,000; Full time

Job summary

Hammerjack Pty Ltd in Makati, Metro Manila, Philippines is seeking an Operational and Team Manager to drive efficiency and lead a dynamic service team. You will propose process improvements, coach team leads, and ensure performance against SLAs.

You will collaborate with stakeholders, maintain health and safety standards, and deliver regular performance reports. The role requires strong logistics know-how and a customer-focused mindset.

Qualifications

• Work experience in a shared Service Center/Forwarding/Transportation & Logistics is an advantage.
• Experience with Customs processes is a must.
• Freight-forwarding or logistics education is an advantage.
• Knowledge in CW1 system is an advantage.
• Good knowledge of MS Office (Outlook/Excel) and web-based applications.

Responsibilities

• Propose process changes to drive efficiency and improve execution.
• Act as ambassador of MNL ISSC.
• Prepare and present performance reports to internal and external stakeholders.
• Quality and compliance responsibilities under NDA / attention to predetermined processes, SOPs.
• Work closely with associates to increase productivity and assist in creating positive working relationships with all stakeholders.
• Maintain Health and Safety standards in the working environment & staff teams.
• Planning and organization of resources planning and requirements.
• Escalation of irregularities to Business Support Services Manager for Customs.
• Weekly coaching with team leads.
• Lead to resolve recurring issues.
• Drive continuous improvement of the team and related processes.
• Work under the direction of superiors.
• Drive completion of tasks and processes within SLA to leaders and members.
• Actively engage with relevant stakeholders and conduct regular touchpoints.

Skills

Logistics experience

Customs knowledge

CW1 system

MS Office

Web-based tools

Team leadership

Communication skills

Problem solving

Time management

Interpersonal skills

Customer service mindset

Adaptability

Coaching & training

Tools

CW1 system

MS Office (Outlook/Excel)

Job description

Operational and Team Management

• Propose process changes where needed to drive efficiency and improve execution
• Act as an ambassador of MNL ISSC
• Prepare and present performance report to internal and external stakeholders
• Quality and compliance responsibilities under NDA / attention given to predetermined processes, SOPs
• Work closely with the associates to increase productivity and assist in creating positive working relationships with all stakeholders
• Maintain all areas of Health and Safety relevant to the working environment & staff teams
• Planning and organization of resources planning and requirements
• Escalation of irregularities to Business Support Services Manager for Customs
• Perform weekly coaching with team leads
• Take the lead to help resolve reoccurring issues
• Drive continuous improvement of the team and related processes
• Work under the direction of superiors
• Drives completion of tasks and processes within agreed SLA to leaders and members
• Proactively find means to deliver and raise the performance of the teams managed
• Actively engage with relevant Stakeholders and conduct regular touchpoints

Team Leadership & Coaching

• Create an environment orientated to trust, open communication, creative thinking, and cohesive team effort
• Motivate and inspire team leaders and members
• Lead by setting a good example (role model) – behavior consistent with words
• Facilitate problem solving and collaboration
• Maintain healthy group dynamics
• Intervene when necessary to aid the group in resolving issues
• Help keep the team focused & on track
• Ensure to meet KPI Targets
• Implementation support (off- / on-site) for the migration of countries under Customs team
• Resolution of issues on operational level and address employee performance & conduct as needed

Qualifications

• Work experience in a shared Service Center/ Forwarding / Transportation & Logistics is an advantage.
• Work experience related to Customs process is a must.
• Freight-forwarding / logistics education is an advantage.
• Knowledge in CW1 system is an advantage.
• Good Know How in MS-Office (Outlook / Excel )
• Good Know How in web based applications / Internet
• Quick comprehension and focused work
• Resilience, ability to prioritize and meet deadlines
• Accurate and reliable working method
• Ability to work in a team & good interpersonal skills
• Openness and flexibility In meeting customer demands / service attitude
• Eagerness to learn and develop
• Team Player