Fraud Team Lead – Card & CNP Investigations

Aumtrend Ph Inc; Makati; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

One of the Global Client in Manila is seeking a Fraud Team Lead to guide a team of investigators onsite. The role requires leadership of 8–20 members, review of card and card-not-present fraud cases, and close collaboration with stakeholders and clients. Strong risk, compliance focus and process improvement are essential.

The role supports banking operations expertise, familiarity with fraud detection tools, and AML/KYC frameworks to ensure effective monitoring and incident resolution.

Qualifications

• 5–10 years of experience in BFSI / Fraud Operations / Financial Crime.
• Minimum 2–5 years of team handling experience.
• Strong understanding of Banking operations (cards, payments, accounts).
• Experience with fraud detection systems and tools (Actimize, Falcon, SAS, etc.).
• Familiarity with AML/KYC regulations and risk frameworks.
• Experience in transaction monitoring or fraud detection processes.

Responsibilities

• Lead, mentor, and manage a team of fraud investigators (8–20 members).
• Review and approve fraud investigations related to card fraud and card-not-present fraud.
• Oversee risk & compliance management.
• Manage stakeholders & clients.
• Drive process improvement & quality initiatives.
• Prepare and present reporting and analytics.

Skills

Team leadership

Fraud detection

Stakeholder management

Tools

Actimize

Falcon

SAS

Job description

One of the Global Client in Manila is seeking a Fraud Team Lead to guide a team of investigators onsite. The role requires leadership of 8–20 members, review of card and card-not-present fraud cases, and close collaboration with stakeholders and clients. Strong risk, compliance focus and process improvement are essential.

The role supports banking operations expertise, familiarity with fraud detection tools, and AML/KYC frameworks to ensure effective monitoring and incident resolution.