Fraud & Risk Manager

Data Analytics Ventures, Inc. | Go Rewards; Pasig; On-site; PHP 892,800 - 1,339,200; Full time

Job summary

Data Analytics Ventures, Inc. | Go Rewards is looking for a Fraud & Risk Manager in Metro Manila, Philippines. This role is responsible for setting up and managing the fraud risk framework to protect the integrity of loyalty points and member accounts. The ideal candidate has 6–10 years of experience in fraud management, strong analytical skills, and the ability to collaborate with various teams. This position enables a blend of security and business growth while ensuring compliance with industry regulations.

Qualifications

• 6–10+ years of experience in fraud risk management or related roles.
• Hands-on experience with transaction monitoring and fraud detection.
• Ability to interpret large data sets and identify patterns.

Responsibilities

• Define and maintain the fraud risk management strategy.
• Establish fraud governance and risk assessment frameworks.
• Analyze transactional data to identify suspicious patterns.

Skills

Fraud risk management

Analytical skills

Fraud detection platforms

KYC principles

AML principles

Communication skills

Job description

The Fraud & Risk Manager is responsible for defining, implementing, and operating the fraud risk management framework for the company’s loyalty ecosystem. This role protects the integrity of loyalty points, member accounts, transactions, and partner interactions by preventing, detecting, and responding to fraudulent activity.

The role balances strong analytical rigor with an understanding of digital loyalty platforms, ensuring fraud controls are embedded seamlessly while enabling business growth, member trust, and partner confidence.

What can you tell your friends when they ask what you do?

I protect millions of loyalty members’ data and points transactions across airlines, banks, retailers, and digital platforms. I make sure our systems are secure, compliant, and resilient – so members can trust us with their identity, their data, and their rewards, and partners can confidently integrate with us. I protect millions of loyalty members and partners from fraud. I make sure points, rewards, and transactions are safe from abuse—so members can trust the program, partners can grow with confidence, and the business can innovate without unnecessary risk.

Responsibilities – How will you do this?

Fraud Strategy & Governance

• Define and maintain the fraud risk management strategy, policies, standards, and operating model aligned with business objectives.
• Establish and operate fraud governance, risk assessment, and escalation frameworks across the loyalty ecosystem.
• Own and maintain the fraud risk register and contribute to enterprise risk management initiatives.
• Partner with finance, legal, compliance, and risk functions to ensure regulatory and contractual obligations are met.
• Design, implement, and enhance fraud monitoring systems and controls across customer accounts, transactions, campaigns, and partner touchpoints.
• Conduct periodic fraud and system risk assessments specific to loyalty program activities.
• Analyze transactional and behavioral data to identify suspicious patterns, anomalies, and emerging abuse trends.
• Develop, test, and optimize fraud rules, thresholds, and alerts within loyalty technology platforms.
• Lead end-to-end investigations into suspected fraud involving loyalty points, redemptions, account behavior, and partner activity.
• Collaborate closely with internal stakeholders (e.g., loyalty operations, technology, marketing, customer service) and external parties when required.
• Ensure accurate, timely, and well-documented case management, including root cause analysis and remediation actions.

Reporting, Insights & Analytics

• Produce regular and ad hoc reporting on fraud incidents, trends, losses, and key performance indicators.
• Present clear insights and actionable recommendations to senior management and key stakeholders.
• Monitor fraud exposure and loss metrics and drive initiatives to reduce financial and reputational risk.

Policy, Compliance & Controls

• Develop, implement, and enforce fraud-related policies and procedures for loyalty program operations.
• Ensure compliance with data privacy requirements, financial regulations, and internal control standards.
• Support internal and external audits, regulatory reviews, and control assessments related to fraud risk.
• Lead initiatives to strengthen KYC and customer onboarding controls within the loyalty program.

Stakeholder Collaboration & Enablement

• Work closely with loyalty program, marketing, and technology teams to embed fraud controls into platform features and campaigns.
• Liaise with external partners, vendors, and service providers to align fraud prevention efforts and expectations.
• Deliver fraud awareness and prevention training to internal teams and partners.
• Stay current on emerging fraud tactics, digital abuse patterns, and industry best practices.
• Recommend and implement enhancements to fraud detection and monitoring capabilities, including the use of advanced analytics and AI/ML solutions.
• Continuously improve fraud controls through metrics, lessons learned, and industry benchmarking.

To be successful, you’ll need

Experience & Technical Skills

• 6–10+ years of experience in fraud risk management, financial crime, digital risk, or related roles.
• Hands-on experience working with transaction monitoring, rule-based controls, and fraud detection platforms.
• Strong analytical skills with the ability to interpret large data sets and identify patterns and anomalies.
• Solid understanding of:
  • Loyalty programs, digital wallets, or points-based ecosystems
  • Fraud typologies (account takeover, points abuse, redemption fraud, promotion abuse)
  • KYC, AML, and data privacy principles

Domain & Business Skills

• Experience operating in high-volume, digital, and partner-integrated environments (e.g., loyalty, fintech, payments, airlines, retail, e-commerce).
• Ability to balance fraud prevention rigor with customer experience and business growth.
• Strong risk-based decision-making capability in fast-moving environments.

Communication & Influence

• Ability to communicate fraud risks and trade-offs clearly to both technical and non-technical stakeholders.
• Comfortable presenting findings and recommendations to senior leadership.
• Proven ability to collaborate and influence across cross-functional teams without direct authority.

Nice to Have

• Experience with AI/ML-driven fraud detection or advanced analytics.
• Familiarity with regulatory environments and audits related to fraud and financial risk.
• Exposure to ecosystem-based or coalition loyalty models.

Be an Ideal Team Player

• Hungry: Proactive, driven, and continuously seeking improvement.
• Humble: Team-oriented, open to feedback, and willing to learn.
• Smart: Emotionally intelligent and effective in working with diverse stakeholders.