Senior Fraud Associte

Maya; Metro Manila; On-site; PHP 360,000 - 540,000; Full time

Job summary

Maya is seeking a Senior Fraud Associate in the Philippines to oversee fraud detection, analysis and reporting. The role involves deciphering evolving fraud patterns, training peers on complex cases and ensuring timely investigations across the team.

You will analyze alerts, evaluate data usage, and drive continuous process improvements while documenting investigation outcomes for strategic analytics.

Qualifications

• At least 1 year of experience in fraud analysis or investigation.
• Experience in data mining, profiling, analysis and investigation.
• Preferably from financial services, banking or tech industries.

Responsibilities

• Analyze complex cases and alerts escalated/detected for investigation.
• Regularly evaluate applicability of data used, profiling tools and processes to fraud schemes.
• Provide recommended changes and enhancements to meet goals.
• Carry out continuous improvement initiatives for processes/tools.
• Review accuracy of investigation results and actions on suspected accounts/transactions.
• Submit timely fraud detection reports.
• Ensure outputs are recorded in the system for analytics.
• Evaluate, approve and correct outputs to meet goals and KRAs.
• Collaborate with other teams on fraud initiatives.

Skills

Fraud analysis

Fraud investigation

Data mining

Profiling

Analytics

Decision making

Job description

Our goal is for everyone to make bolder choices with their finances.

To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people – those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be Bolder for Better.

Description

CORE PROFILE

The Senior Fraud Associate is responsible for overseeing fraud detection and control, analysis and reports, demonstrating critical thinking to decipher emerging fraud trends and patterns while taking accountability in conducting complex and sensitive fraud investigations, assisting and training associates on challenging cases in an effective and timely manner.

NATURE OF WORK

• Analyze complex cases and alerts escalated/detected for investigation.
• Regularly evaluate applicability of data being used, profiling tools and processes to prevailing fraud schemes.
• Provide recommended changes and enhancements needed to meet goals.
• Carry out continuous improvement initiatives to make sure processes and tools are responsive to changing needs.
• Review accuracy of investigation results and of actions taken on suspected accounts or transactions.
• Submit timely fraud detection reports.
• Ensure output of actions and activities are properly recorded and documented in the system for strategic analytics.
• Evaluate, approve and correct outputs of the team to ensure fulfillment of quantitative/qualitative goals and KRA's.
• Collaborate with other teams and participate in initiatives related to fraud.

DISPLAYED SKILL MASTERY

BEHAVIORAL SKILLS STACK

• Ability to make business decisions within his functional level, propose improvements and manage tasks with minimal supervision.
• Good display of interpersonal skills, a sense of connection and belonging.
• Shows openness to new ideas and fosters organizational learning.
• Ability to work in a fast-paced, entrepreneurial, results-oriented culture.

TECHNICAL SKILLS STACK

• Business and Product Awareness
• Strong technical, analytical and (written and verbal) communication skills
• Excellent aptitude for research and data analysis

REQUIRED QUALIFICATIONS

• At least a year of experience in a fraud analyst/investigator field.
• With operational experience in the areas of Data Mining, Profiling, Analysis and Investigation.
• Preferably from the Financial Service, Banking, or technology industries.