Fraud & Risk Investigator – Customer Protection

FPS Innovation Labs; Davao City; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

a lucrative compensation program

medical benefits

dental benefits

vision benefits

opportunity for high potential career

Job summary

Full Potential Solutions (FPS) seeks a Risk Investigator Associate to act as a first point of contact, ensuring a high-quality, secure, customer-centric experience while mitigating risks and ensuring compliance. You will review transactions, identify suspicious activity, and support KYC/regulatory requirements.

The role requires strong English communication, attention to detail, and the ability to work onsite in Davao City on shifting schedules, including weekends.

Qualifications

• At least 1 year of BPO or call center experience in risk and fraud management.
• Experience in fraud prevention and handling payment processing.
• Process documentation and continuous improvement experience is a plus.
• Multi-channel/omni-channel experience is an advantage.
• Willing to work onsite (Davao City) and in a shifting schedule including weekends.

Responsibilities

• Review transactions and available information to understand our customers while respecting identities.
• Identify suspicious activities and potential fraud to protect customers.
• Contact customers and institutions to verify legitimate transactions and payment information.
• Document interactions and findings using company tools and platforms.
• Collaborate with Customer Success and Risk Operations teams to improve processes.

Skills

English communication

Multitasking

Research skills

Customer service orientation

Education

Senior High School or equivalent

College degree preferred

Tools

AI tools experience

Web tools

Job description

Full Potential Solutions (FPS) seeks a Risk Investigator Associate to act as a first point of contact, ensuring a high-quality, secure, customer-centric experience while mitigating risks and ensuring compliance. You will review transactions, identify suspicious activity, and support KYC/regulatory requirements.

The role requires strong English communication, attention to detail, and the ability to work onsite in Davao City on shifting schedules, including weekends.