Fraud & Risk Investigator: End-to-End Case Lead

Dragonpay Corp.; Marikina; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

HMO Health & Wellness

Free Meals

Parking Space

Bereavement Leave

Maternity & Paternity Leave

Sick Leave

Solo Parent Leave

Special Leave for Women

Vacation Leave

Job summary

Dragonpay Corp. in Marikina is seeking an on-site Risk Investigator to manage end-to-end merchant risk cases from alert review to resolution.

The role requires 1–3 years of experience and a Bachelor’s degree, with responsibilities spanning KYC/CDD, sanctions screening, EDD, and ongoing risk mitigation across the portfolio. You'll collaborate with cross-functional teams to refine risk controls and maintain audit-ready documentation, while mentoring junior staff and ensuring compliance with

Qualifications

• Bachelor's degree in Business, Finance, IT, Criminology, or related field.
• 2–4 years of experience in risk, fraud, compliance, or payments.
• Proficient in transaction monitoring and case management; SQL/data skills are a plus.
• Strong analytical, investigative, and detail-oriented skills.
• Clear communication skills for senior and external stakeholders.
• Proven ability to manage multiple priorities and own cases end-to-end.
• Adaptable, with a commitment to defined procedures and escalation protocols.
• Willing to work on-site in Marikina City.

Responsibilities

• Investigate risk alerts end-to-end and maintain detailed documentation.
• Perform KYC/CDD, sanctions screening, and EDD for high-risk merchants.
• Monitor portfolio trends and merchant activity to mitigate fraud and chargeback risks.
• Evaluate merchant requests (feature/channel activation, transaction-privilege changes).
• Collaborate cross-functionally to refine risk controls, SOPs, and preventive measures.
• Maintain audit-ready case records and prepare reports while managing priorities.
• Mentor junior investigators through onboarding, case reviews, and knowledge sharing.

Skills

Risk management

Fraud detection

Compliance

Analytical skills

Communication

Education

Bachelor's degree

Tools

SQL

Job description

Dragonpay Corp. in Marikina is seeking an on-site Risk Investigator to manage end-to-end merchant risk cases from alert review to resolution.

The role requires 1–3 years of experience and a Bachelor’s degree, with responsibilities spanning KYC/CDD, sanctions screening, EDD, and ongoing risk mitigation across the portfolio. You'll collaborate with cross-functional teams to refine risk controls and maintain audit-ready documentation, while mentoring junior staff and ensuring compliance with