Fraud Risk Compliance Manager

Western Union; Philippines; Hybrid; PHP 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Health insurance

Hybrid work arrangement

Short-term incentives

Job summary

Western Union is seeking a Fraud Risk Compliance Manager to lead the Financial Intelligence Unit, overseeing AML/CTF investigations across banking and payments products. The role combines people leadership, investigative expertise, and strategic risk management to strengthen our financial crime program while supporting business growth.

You will manage a team of investigators, drive end-to-end case lifecycle, and deliver insights to senior stakeholders.

Qualifications

• Bachelor's degree in a related discipline required.
• ACAMS, CFCS, CAMS-FCI, CAMS-Audit or similar certifications desirable.
• 5+ years AML/financial crime investigations or related experience.
• 3+ years of people leadership experience.

Responsibilities

• Lead and develop a team of investigators and financial crime professionals.
• Oversee AML, sanctions, fraud, and financial crime investigations.
• Manage end-to-end investigation lifecycle including case review, escalation, and regulatory reporting.
• Review and approve investigation outcomes, risk assessments, and SARs.
• Identify emerging financial crime trends and control weaknesses.
• Support development and enhancement of AML policies, procedures, and controls.

Skills

People leadership

AML investigations

Risk management

Analytical thinking

Stakeholder management

Communication skills

Cross-functional collaboration

Attention to detail

Education

Bachelor's degree (Business/Finance/Economics/Criminal Justice)

Tools

LexisNexis

World-Check

Excel

Power BI

Power Query

DAX

Job description

JR0131340

Fraud Risk Compliance Manager plays a key leadership role within the Financial Intelligence Unit, driving the identification, investigation, and mitigation of financial crime risks across a diverse portfolio of products and services. This role combines people leadership, investigative expertise, and strategic risk management to strengthen the organization's AML and financial crime compliance framework while supporting business growth.

Key Responsibilities

• Lead and develop a team of investigators and financial crime professionals.
• Oversee complex AML, CTF, sanctions, fraud, and financial crime investigations.
• Manage the end-to-end investigation lifecycle, including case review, analysis, escalation, and regulatory reporting.
• Review and approve investigation outcomes, risk assessments, and suspicious activity reports.
• Identify emerging financial crime trends, typologies, and control weaknesses.
• Provide expert guidance on financial crime risks across consumer, digital, payment, and commercial products.
• Support the development and continuous enhancement of AML compliance policies, procedures, and controls.
• Ensure adherence to AML/CTF regulations, sanctions requirements, and internal risk management standards.
• Monitor team performance, productivity, quality, and service level objectives.
• Deliver meaningful reporting, insights, and recommendations to senior stakeholders.
• Drive process improvements, automation initiatives, and operational efficiencies.
• Partner with Compliance, Risk, Legal, Operations, and Product teams to strengthen the financial crime control framework.

Requirements

• 5+ years of experience in AML, financial crime investigations, compliance, risk management, or a related field.
• 3+ years of people leadership experience, including managing and developing teams.
• Proven experience leading complex AML, sanctions, fraud, or financial crime investigations.
• Strong knowledge of AML/CTF regulations, sanctions compliance, and financial crime risk management frameworks.
• Experience within banking, fintech, payments, financial services, regulatory agencies, or similar environments.
• Strong investigative, analytical, critical thinking, and decision-making skills.
• Ability to assess complex risks and recommend practical, risk-based solutions.
• Excellent written and verbal communication skills with the ability to influence senior stakeholders.
• Strong stakeholder management and cross-functional collaboration skills in a global environment.
• Experience using investigative and screening tools such as LexisNexis, World-Check, or similar platforms.
• Advanced Excel skills; experience with Power BI, Power Query, DAX, or data visualization tools is an advantage.
• Bachelor's degree in Business, Finance, Economics, Criminal Justice, or a related discipline.
• ACAMS, CFCS, CAMS-FCI, CAMS-Audit, or similar industry certifications are highly desirable.

Workplace Option

HYBRID – Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Philippines Specific Benefits Include

• Paid sick leave and vacation leave.
• Health card (HMO) coverage from day 1 of employment – dependents can be covered, subject to the insurer's review of eligibility.
• Unique incentive program.
• Hybrid working arrangement.

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date

11-15-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.