Fraud Recovery Specialist (Night Shift)

JPMorgan Chase & Co.; Manila; On-site; PHP 360,000 - 720,000; Full time

Job summary

JPMorgan Chase & Co. in Manila seeks a Fraud Recovery Analyst to own complex recovery cases from intake to resolution, delivering clear documentation and timely updates.

You will investigate potentially fraudulent transactions across checks, ACH, wires, and electronic payments, coordinating with cross-functional teams to drive recovery while balancing client experience and risk controls. The role operates on a night shift schedule (8:00 PM–5:00 AM) with weekends off, offering opportunities to

Qualifications

• 3 years of operations experience in fraud, payments, investigations, claims, or client service.
• Strong critical-thinking and problem-solving skills with ability to evaluate complex scenarios and make risk-based decisions.
• Excellent written and verbal communication skills with clients, peers and senior stakeholders.
• Ability to manage multiple priorities in a fast-paced environment with changing needs and deadlines.
• Ability to navigate ambiguity and move cases forward when resolution depends on external parties.
• Working knowledge of fraud recovery approaches and payment systems.

Responsibilities

• Own fraud recovery cases from intake through resolution with clear documentation and timely follow-up.
• Investigate potentially fraudulent check, ACH, wire, and electronic transactions to identify recovery options.
• Analyze payment activity and case details to determine an appropriate recovery strategy.
• Communicate with clients to provide updates and manage expectations.
• Coordinate with internal partners (client service, legal, operations, product, risk, fraud) to resolve cases and escalations.
• Prioritize and manage multiple active cases with varying complexity and timelines.
• Support indemnity reviews, legal requests, escalations, and process improvements.
• Identify recurring themes and opportunities to strengthen recovery and client experience.

Skills

Fraud investigations

Risk assessment

Analytical thinking

Communication skills

Case management

Multitasking

Tools

Case management software

Payment systems

Job description

JPMorgan Chase & Co. in Manila seeks a Fraud Recovery Analyst to own complex recovery cases from intake to resolution, delivering clear documentation and timely updates.

You will investigate potentially fraudulent transactions across checks, ACH, wires, and electronic payments, coordinating with cross-functional teams to drive recovery while balancing client experience and risk controls. The role operates on a night shift schedule (8:00 PM–5:00 AM) with weekends off, offering opportunities to