Fraud Operations Specialist — Identity Verification & Risk

Ubiquity; Philippines; On-site; PHP 360,000 - 540,000; Full time

Job summary

Ubiquity is seeking a Customer Service Representative to embody Head, Heart, Hustle and deliver exceptional service with expertise, empathy, and drive.

You will review applications for fraud, verify identities, manage fraud claims, and coordinate verifications by phone, joining a people-first culture focused on development and growth.

Qualifications

• 1+ year of experience in Fraud Operations, KYC, or identity verification in a FinTech or credit card issuer environment.
• Experience using fraud prevention tools such as Sardine, Socure, Plaid, or Sentilink is an advantage.
• Excellent customer service, interpersonal, and problem-solving skills.
• Basic computer proficiency and ability to navigate multiple systems.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Manual Application Review: review high-volume credit card applications for forgery or inconsistencies.
• Identity Verification (IDV): use internal/third-party tools to validate applicant data and mitigate risk.
• Fraud Claims Management: investigate Identity Theft claims and determine legitimacy.
• Inbound/Outbound Verification: perform first- and third-party verifications by phone while balancing service and security.
• Feedback Loop: collaborate with Fraud Strategy to refine automated fraud models and hold strategies.

Skills

Customer service

Interpersonal skills

Problem-solving

Multitasking

Attention to detail

Tools

Sardine

Socure

Plaid

Sentilink

Job description

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Customer Service Representative, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You’ll Do:

• Manual Application Review:Conduct high-volume reviews of credit card applications, scrutinizing government-issued IDs and utility bills to detect sophisticated forgeries or inconsistencies.

• Identity Verification (IDV):Utilize internal and third-party tools to validate applicant data and mitigate synthetic identity risk.

• Fraud Claims Management:Investigate Identity Theft claims by reviewing supporting documentation (e.g., police reports, affidavits) and determining the legitimacy of the dispute.

• Inbound/Outbound Verification:Transition into a live agent role to perform first-party and third-party fraud verifications via phone, balancing a high-quality customer experience with rigorous security protocols.

• Feedback Loop:Partner with the Fraud Strategy team to provide insights that help refine our automated fraud models and payment hold strategies.

What We’re Looking For:

• At least1 year of experience in Fraud Operations, KYC, or identity verification in a FinTech or credit card issuer environment.

• Experience using fraud prevention tools such as Sardine, Socure, Plaid, or Sentilink is an advantage.

• Excellent customer service, interpersonal, and problem-solving skills.

• Basic computer proficiency and ability to navigate multiple systems.

• Ability to multitask and work in a fast-paced environment.

• Willingness to work on shifting schedules, weekends, and holidays, if required.

Why Join Us?

Head:Access to career development programs that help you grow professionally and personally.

Heart:Be part of a people-first culture that values your contributions and supports your aspirations.

Hustle:Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.

At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success. If you’re ready to make an impact and grow with us, apply now and experience how we bring Head, Heart, and Hustle to life every day.

Apply today and start your journey with Ubiquity!