Fraud Operations Specialist Banking & Compliance

GoTyme Bank; Quezon City; On-site; PHP 500,000 - 900,000; Full time

Job summary

GoTyme Bank in the Philippines seeks a Fraud Associate to execute core fraud case management, customer service, and compliance activities within the Fraud Operations team.

You will handle assigned fraud cases, process daily queue volumes, perform account blocking and lifting actions, and ensure timely STR/BSP submissions while maintaining detailed audit trails and strict data confidentiality.

Qualifications

• Bachelor's Degree in any related field. A graduate of a non-technical course is acceptable, with strong technical aptitude.
• 3–5 years experience in fraud management within a banking or financial services environment.
• End-to-end fraud cases handling (payments/transactions/channel fraud) and using case management and monitoring tools.
• Familiar with MORB Guidelines and AFASA.
• Understanding of fraud typologies (ATO, payment fraud, ML, KYC/AML).
• BSP compliance and regulatory requirements.

Responsibilities

• Handle assigned fraud cases and complaints within agreed SLA (95% compliance target).
• Resolve routine fraud complaints.
• Ensure compliance with AFASA requirements.
• Escalate critical or complex cases to Sr. Specialist or Lead appropriately.
• Maintain professional communication with customers and internal stakeholders.
• Process daily queue volume to meet assigned productivity targets.
• Execute account blocking, holds, and lifting actions following established procedures.
• Complete STR/BSP regulatory submissions within deadline requirements.
• Maintain accurate case documentation with audit trail completeness.
• Identify and report recurring rework issues or process gaps.
• Maintain case quality standards.
• Follow all account control procedures with 100% approval compliance.
• Ensure zero critical errors in sensitive account actions.
• Comply with fraud investigation protocols and regulatory requirements.
• Maintain confidentiality and information security standards.

Skills

MS Office

Fraud management

Case management

Attention to detail

Communication

Education

Bachelor's Degree

Tools

SQL

Job description

GoTyme Bank in the Philippines seeks a Fraud Associate to execute core fraud case management, customer service, and compliance activities within the Fraud Operations team.

You will handle assigned fraud cases, process daily queue volumes, perform account blocking and lifting actions, and ensure timely STR/BSP submissions while maintaining detailed audit trails and strict data confidentiality.