Fraud Operations & Investigations Associate

PDAX Access Channels. This limited; Pasig; On-site; PHP 360,000 - 600,000; Full time

Job summary

PDAX in Pasig is seeking a Fraud Risk Analyst to detect, investigate, and stop fraud across digital asset operations. You will collaborate with operations, risk, legal, and compliance teams to act on alerts and strengthen controls.

The ideal candidate is a fresh graduate or has exposure to anti-money laundering, with strong analytical, investigative, and teamwork skills. Willingness to work night shifts and weekends is a plus in our fast-changing fintech environment.

Qualifications

• Fresh graduates are welcome to apply.
• Bachelor’s degree in Business Management, Business Administration, Economics, Communications or any related field.
• Preferably knowledge on Anti-Money Laundering Act and non-banking financial institutions in the Philippines.
• Able to excellently manage time to multitask, prioritize, and work well under pressure, especially to anticipate contingencies concerning the nature of work.
• Ability to adapt and thrive in a fast-changing and highly-regulated environment.
• Self-motivated, detail-oriented, and proactive fast learner with an interest in operations and team management.
• An excellent team player with strong analytical, communication, and organizational skills.
• Strong analytical and investigative skills.
• Prior fraud, risk, or payments experience is preferred but not required.
• Willing to work the night shift and on weekends.

Responsibilities

• Monitor alerts for fraud indicators and account activity.
• Review internal fraud escalations and coordinate with HR.
• Manage preemptive locking, investigate cases, and perform lock/unlock actions.
• Review bank referrals for possible fraud.
• Support CS referrals, including fraud referrals and compromised account cases.
• Triage alerts from monitoring systems and elevate with clear findings.
• Conduct investigations, document evidence, and prepare case files.
• Execute containment actions including holds, reversals, or account restrictions.
• File STR and meet internal reporting requirements.
• Coordinate with compliance, legal, risk, operations, and partner banks.
• Maintain accurate case logs and case management records.
• Conduct fraud interviews and issue final verdicts.
• Review transactions for fraud patterns.
• Recommend process and tool improvements to reduce fraud risk.
• Join after hours, holiday, or weekend rotations when required.

Education

Bachelor’s Degree in Business Management, Business Administration, Economics, Communications or any related field

Analytical thinking

Investigative skills

Time management

Communication

Team player

Multitasking

Under pressure

Job description

PDAX in Pasig is seeking a Fraud Risk Analyst to detect, investigate, and stop fraud across digital asset operations. You will collaborate with operations, risk, legal, and compliance teams to act on alerts and strengthen controls.

The ideal candidate is a fresh graduate or has exposure to anti-money laundering, with strong analytical, investigative, and teamwork skills. Willingness to work night shifts and weekends is a plus in our fast-changing fintech environment.