Fraud Investigator

Home Credit Philippines; Quezon City; Hybrid; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Hybrid work setup

Permanent dayshift schedule

Up to 20% variable performance-based-b

Job summary

Home Credit Philippines is seeking a Fraud Investigator to examine daily suspicious loan applications and transactions, recording findings and coordinating with teams to mitigate fraud risk.

The role emphasizes investigative analysis, timely actions within SLA, and effective communication with senior management. A strong eye for detail and English proficiency are essential; hybrid work and competitive bonus are offered.

Qualifications

• Analytical mind with problem-solving ability and attention to detail.
• Fluent English, both spoken and written.
• Excellent communication skills, including with senior management.

Responsibilities

• Investigate daily suspicious cases detected manually or by tools.
• Conduct investigations efficiently within SLA.
• Record results of investigations in provided tools.
• Identify and implement step-by-step actions for fraud cases.
• Communicate within the team regarding each case.
• Suggest other mitigating actions.
• Perform investigative analysis.

Skills

Analytical thinking

Fluent English

Communication skills

Time management

Attention to detail

Job description

The Fraud Investigator's role in general is to investigate possible fraud cases related loan application or transaction. Conduct investigative analysis and came up with appropriate solutions and follow up actions to mitigate the fraud modus and lessen the risk for the company. This includes investigative analysis, working with other departments and client interaction. The Fraud Investigator's role may vary depending on the team where he/she will be assigned.

What you will do?

• Investigate daily suspicious cases detected manually or automatically by detection tools.
• Conduct investigation process efficiently within SLA.
• Properly record results of investigation in tools provided
• Identify and implement step by step course of action for fraud cases.
• Communicate within the team regarding the case
• Suggest other mitigating actions
• Perform investigative analysis.

What you need to have:

• Analytical mind, problem solving, well organized and can be trusted to pay attention to detail.
• Fluent English spoken and written (our company language)
• ""Excellent communication skills, ability to effectively communicate with senior management.
• Excellent time management and ability to work under pressure."

What can set you apart:

• Anti money laundering and organized crime prevention experience

Job Perks You’ll Enjoy:

• Hybrid work setup
• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 and HMO dependents coverage including same-sex partners
• Access to mental health and wellness partners
• Wellness Leaves and Birthday Leave
• Internal career mobility options
• Local and international learning opportunities

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter the background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.