Fraud Investigation Quality Assurance Specialist

Salmon Group, Inc.; Taguig; On-site; PHP 360,000 - 480,000; Full time

Job summary

Salmon Group, Inc. is seeking a Quality Assurance Specialist to monitor, evaluate, and improve the quality and accuracy of fraud investigations and welcome calls. You will ensure investigations and customer interactions comply with SOPs, policies, regulatory requirements, and quality standards.

Collaborating with Fraud Investigation, Operations, and Customer Service teams, you will identify gaps, reduce risks, and propose corrective actions while maintaining thorough QA records and reporting.

Qualifications

• Bachelor's degree preferred in Business, Finance, Criminal Justice, Risk Management, or related field.
• Experience in Quality Assurance, Fraud Investigation, Fraud Prevention, Risk Management, Customer Service, or related functions.
• Experience conducting case reviews, audits, call monitoring, or compliance checks is an advantage.
• Strong analytical and investigative skills.
• Excellent attention to detail and documentation skills.
• Good written and verbal communication skills.
• Ability to identify inconsistencies, red flags, and potential risk indicators.
• Knowledge of KYC, fraud prevention, customer verification, and risk-control principles is an advantage.
• Proficient in Microsoft Office or Google Workspace applications.

Responsibilities

• Conduct quality audits of completed and ongoing fraud investigations.
• Review investigation cases for proper documentation, evidence gathering, analysis, and resolution.
• Validate investigators followed fraud procedures, KYC requirements, and internal controls.
• Assess accuracy, completeness, and consistency of findings and recommendations.
• Identify deviations, red flags, documentation gaps, and potential fraud risks.
• Review investigation decisions and ensure evidence supports them.
• Monitor adherence to turnaround times and escalation procedures.
• Identify recurring issues and trends indicating weaknesses or emerging schemes.
• Provide quality feedback and recommendations to investigators and stakeholders.
• Assist in developing corrective and preventive action plans.

Skills

Quality Assurance

Fraud Investigation

Risk Management

Customer Service

Documentation

Written & Verbal Communication

Education

Bachelor's degree in Business Administration, Finance, Criminal Justice, Risk Management, or related field

Tools

Microsoft Office

Google Workspace

Job description

Salmon Group, Inc. is seeking a Quality Assurance Specialist to monitor, evaluate, and improve the quality and accuracy of fraud investigations and welcome calls. You will ensure investigations and customer interactions comply with SOPs, policies, regulatory requirements, and quality standards.

Collaborating with Fraud Investigation, Operations, and Customer Service teams, you will identify gaps, reduce risks, and propose corrective actions while maintaining thorough QA records and reporting.