Fraud Investigation & Case Management Specialist

Salmon Group Ltd; Taguig; On-site; PHP 350,000 - 550,000; Full time

Job summary

Salmon Group Ltd in the Philippines is seeking a detail-oriented Investigation Specialist to support anti-fraud operations and case handling. You will manage incoming cases, perform client callouts, validate data, and conduct initial investigations to ensure accuracy and proper case routing.

You will collaborate with investigation and forensic teams to support evidence collection and analysis, playing a key role in maintaining the integrity of our fraud detection and prevention processes.

Qualifications

• Bachelor's degree in Criminology or related field.
• 1+ year experience in investigation, preferably in financing, banking or security industries.
• Proficient in MS Office and strong written/verbal communication skills.

Responsibilities

• Manages cases received through shared mailbox and hotline.
• Conducts client callouts and validates data within the department's system.
• Performs initial investigations to determine routing and data accuracy.
• Collaborates with investigation and forensic teams to gather and preserve digital evidence.
• Communicates with clients/related parties to confirm data accuracy and triggers appropriate next steps.
• Ensures data collection covers end-to-end investigation requirements.
• Provides support to investigators, litigators and analysts in evidence analysis.

Skills

MS Office

Communication skills

Education

Bachelor's degree in Criminology or related four-year course

Job description

Salmon Group Ltd in the Philippines is seeking a detail-oriented Investigation Specialist to support anti-fraud operations and case handling. You will manage incoming cases, perform client callouts, validate data, and conduct initial investigations to ensure accuracy and proper case routing.

You will collaborate with investigation and forensic teams to support evidence collection and analysis, playing a key role in maintaining the integrity of our fraud detection and prevention processes.