Fraud QA Specialist: Call Quality & Compliance

Salmon Group, Inc.; Taguig; On-site; PHP 391,000 - 580,000; Full time

Job summary

Salmon Group, Inc. is seeking a Quality Assurance Specialist to monitor and improve fraud investigation activities and welcome calls, ensuring compliance with SOPs, policies, and regulatory requirements.

You will collaborate with Fraud Investigation, Operations, and Customer Service teams to identify gaps, reduce risk, and drive corrective actions while maintaining meticulous QA records and generating regular reports.

Qualifications

• Experience in Quality Assurance, Fraud Investigation, Risk Management, or related functions.

Responsibilities

• Conduct quality reviews of welcome calls to ensure proper call handling and adherence to approved scripts and procedures.

Skills

Analytical skills

Investigative skills

Attention to detail

Documentation

Written and verbal communication

KYC knowledge

Education

Bachelor's degree in Business Administration/Finance/Criminal Justice/Risk Management

Tools

Microsoft Office

Google Workspace

Job description

Salmon Group, Inc. is seeking a Quality Assurance Specialist to monitor and improve fraud investigation activities and welcome calls, ensuring compliance with SOPs, policies, and regulatory requirements.

You will collaborate with Fraud Investigation, Operations, and Customer Service teams to identify gaps, reduce risk, and drive corrective actions while maintaining meticulous QA records and generating regular reports.