Fraud & FinCrime Channel Analyst — Change Enablement

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

JPMorgan Chase & Co. in the Philippines seeks a Channel Enablement Analyst for Fraud and FinCrime to drive transformation and ensure readiness for change across operations. You will analyze performance data and deliver insights to improve customer experience and engagement.

The role supports the Channel Manager with reporting, automation, and controls, partnering with cross-functional teams and maintaining governance across projects.

Qualifications

• Minimum 2 years of experience in project coordination or business analysis within operations.
• Working knowledge of core project delivery practices (plans, milestones, RACI, RAID logs, change control).
• Data literacy with Excel for analysis and reporting; ability to create clear status packs in PowerPoint.
• Familiarity with collaboration tools such as JIRA and Confluence (or equivalent).
• Exposure to Agile ways of working (daily stand-ups, backlog grooming, sprint reviews).
• Experience using Microsoft and other common business productivity tools.
• Strong interest in reporting, analysis, and deriving insights from data trends.

Responsibilities

• Support the Fraud and FinCrime Channel Manager in driving transformation across Fraud Operations by designing, developing, implementing, and overseeing tasks; ensure processes, tools, and reporting comply with regulations and firmwide policy.
• Track and present Fraud Operations performance; identify opportunities to improve efficiency, effectiveness, and outcomes.
• Investigate areas of interest arising from insights and queries from SLT and key stakeholders; deliver fact-based findings and actionable insights.
• Partner with cross-functional stakeholders on initiatives across the business, coordinating inputs and timelines as required.
• Support the embedding of change across Fraud and FinCrime Operations, reinforcing new processes, behaviors, and controls.
• Conduct impact assessments, develop readiness plans, and perform post-implementation reviews; track benefits, issues, and corrective actions to closure.
• Assist the Fraud and FinCrime Channel Manager in building Monthly Business Review insight packs aligned to functional key messages for senior audiences.

Skills

Data analysis

Excel

PowerPoint

JIRA

Confluence

Agile

Stakeholder collaboration

Tools

JIRA

Confluence

Job description

JPMorgan Chase & Co. in the Philippines seeks a Channel Enablement Analyst for Fraud and FinCrime to drive transformation and ensure readiness for change across operations. You will analyze performance data and deliver insights to improve customer experience and engagement.

The role supports the Channel Manager with reporting, automation, and controls, partnering with cross-functional teams and maintaining governance across projects.