Fraud & FinCrime Change & Program Analyst

Fairygodboss; Taguig; On-site; PHP 3,041,000 - 4,258,000; Full time

Job summary

JPMorganChase is seeking a Channel Enablement Analyst within the Fraud and FinCrime team to help ensure performance across functional areas and embed change in operations. You will analyze performance data and provide insights to improve overall performance, customer experience, and business engagement.

You will collaborate with the Channel Manager and cross-functional teams to drive transformation, track metrics, and deliver readiness plans and impact assessments for key initiatives.

Qualifications

• Minimum 2 years of experience in project coordination or business analysis within operations.
• Working knowledge of project delivery practices incl. plans, milestones, RACI, RAID logs, change control, and basic benefits tracking.
• Data literacy with proficiency in Microsoft Excel for analysis and reporting; ability to create clear status packs in PowerPoint.
• Familiarity with collaboration and workflow tools such as JIRA and Confluence (or equivalent).
• Exposure to Agile ways of working (e.g., daily stand-ups, backlog grooming, sprint reviews); understands when to elevate risks and issues.
• Experience using Microsoft and other common business productivity tools.
• Strong interest in reporting, analysis, and deriving insights from data trends.

Responsibilities

• Support the Fraud and FinCrime Channel Manager in driving transformation across Fraud Operations by designing, developing, implementing, and overseeing tasks; ensure processes, tools, and reporting comply with regulations and firmwide policy.
• Track and present Fraud Operations performance; identify opportunities to improve efficiency, effectiveness, and outcomes.
• Investigate areas of interest arising from insights and queries from SLT and key stakeholders; deliver fact-based findings and actionable insights.
• Partner with cross-functional stakeholders on initiatives across the business, coordinating inputs and timelines as required.
• Support the embedding of change across Fraud and FinCrime Operations, reinforcing new processes, behaviors, and controls.
• Conduct impact assessments, develop readiness plans, and perform post-implementation reviews; track benefits, issues, and corrective actions to closure.
• Assist the Fraud and FinCrime Channel Manager in building Monthly Business Review insight packs aligned to functional key messages for senior audiences.

Skills

Project coordination

Business analysis

Excel

PowerPoint

JIRA

Confluence

Agile

MS Office

Data storytelling

Tools

JIRA

Confluence

PowerPoint

Job description

JPMorganChase is seeking a Channel Enablement Analyst within the Fraud and FinCrime team to help ensure performance across functional areas and embed change in operations. You will analyze performance data and provide insights to improve overall performance, customer experience, and business engagement.

You will collaborate with the Channel Manager and cross-functional teams to drive transformation, track metrics, and deliver readiness plans and impact assessments for key initiatives.