Fraud & Customer Protection Team Lead

Australia and New Zealand Banking Group Limited; Quezon City; Hybrid; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Health & wellbeing services

Flexible working options

Job summary

ANZ is seeking a Customer Protection Team Leader in Quezon City to lead the Manila Fraud and Scams team and develop frontline leaders. The role involves coaching, guiding operations, and ensuring strong governance and customer outcomes.

The position supports a 24x7 operations model with a 50/50 hybrid setup, offering opportunities to influence fraud response and customer journeys in a dynamic banking environment.

Qualifications

• Extensive experience in fraud processes and operations.
• Proven coaching to drive continuous improvement in performance.
• Strong leadership with ability to manage teams and stakeholders.

Responsibilities

• Actively contribute to driving performance of the Manila Fraud and Scams team.
• Coach and mentor frontline leaders for development.
• Monitor service standards, risks and audit trails; ensure process accuracy.

Skills

Fraud processes

Coaching

Leadership

Performance management

Stakeholder management

Risk management

Attention to detail

Communication skills

Adaptability

Job description

ANZ is seeking a Customer Protection Team Leader in Quezon City to lead the Manila Fraud and Scams team and develop frontline leaders. The role involves coaching, guiding operations, and ensuring strong governance and customer outcomes.

The position supports a 24x7 operations model with a 50/50 hybrid setup, offering opportunities to influence fraud response and customer journeys in a dynamic banking environment.