Fraud Analyst Manager

GCash; Manila; On-site; PHP 700,000 - 1,100,000; Full time

Benefits offered by this job

Career growth

Dynamic team

Competitive compensation

Job summary

GCash, the leading Philippine fintech, is hiring for a Transaction Fraud specialist to safeguard payments and user trust. You will lead shift operations for the Transaction Fraud team, investigate alerts, and coordinate with heads to meet SLAs while continuously improving detection rules.

Join a fast-paced, target-driven environment and help us stay ahead of evolving fraud techniques. Experience in fraud management systems and fintech is preferred.

Qualifications

• Proficient in SQL and data analysis for fraud investigations.
• Experience shifting schedules and managing teams.
• Familiar with Fraud Management System operations.
• Analytical thinker with strong problem-solving skills.
• Strong written and verbal communication.
• Willing to work weekends/holidays and long shifts.
• Knowledge of card fraud and fintech fraud patterns.

Responsibilities

• Manage the Transaction Fraud team shift and ensure that fraud activities are implemented during the shift.
• Handle fraud alerts and investigations.
• Follow escalations and SLAs with updates to the Transaction Fraud Detection Head and Fraud Detection Center Head.
• Ensure detection and analysis from monitoring parameters to minimize fraud exposure.
• Proactively review and assess fraud monitoring parameters and processes.
• Assess performance of detection parameters and provide recommendations.
• Investigate fraud cases to identify root cause, revenue impact, and remediation.
• Research new fraud techniques and trends.
• Analyze and test products/services to identify fraud and revenue risks.
• Collaborate with business units across the organization.
• Deliver timely reports of fraud cases and detections.
• Act as Subject Matter Expert for Transaction Fraud.

Skills

SQL (GSQL)

MS Office

G-Suite

Analytical skills

Communication

Shift management

Fraud analysis

Research

Attention to detail

Tools

Fraud Management System

Monitoring software

Job description

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

Responsibilities

• Manages the Transaction Fraud team shift and ensures that transaction fraud activities are efficiently implemented during the shift
• Fraud alert handling and investigation
• Escalations and SLAs are followed particularly with updates provided to the Transaction Fraud Detection Head and Fraud Detection Center Head
• Ensures that Fraud detection and analysis coming from monitoring parameters and processes to minimize and control fraud exposure are done.
• Proactive and continuous review and assessment of fraud monitoring parameters and processes
• Assess performance of detection parameters, profiles, and processes; then provide recommendations
• Investigate fraud related cases to be able to provide information on the root cause, revenue impact, and on how to address this.
• Conduct research and information gathering activities so as to identify new fraud techniques and new fraud trends.
• Analyze and test current and new products and services so as to be able to identify possible fraud and revenue risks, if any.
• Partner and collaborate with business and other operating units across the organization
• Deliver relevant, accurate, timely and actionable reports of fraud cases and detections
• Acts as Subject Matter Expert for Transaction Fraud

Qualifications

• Proficient in SQL (preferably GSQL). Knowledgeable in MS Office and G-Suite; techno-literate and has strong internet research skills.
• With experience in shifting schedule and handling of teams
• With experience in handling a Fraud Management System.
• Organized, Keen on details, self-motivated, and with the ability to perform well with minimal supervision in a fast paced and target driven environment.
• With good analytical and problem solving skills.
• With good written and verbal communications skills
• Should be ok in working in shifts, including weekends and holidays.
• Should be ok in working for more than 8 hours a day, and may be requested to work even on non-scheduled days.
• Knowledgeable on card fraud transactions
• Preferably with an e-commerce or fintech background
• Preferably with experience in either B2B or B2C transactions fraud or both

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package