Forward Deployed Automation Engineer

TELUS Digital; Metro Manila; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

TELUS Digital is seeking Forward Deployed Automation Engineers to build and embed automation on the operations floor, partnering with Workforce Management and Operations to identify inefficiencies and rapidly deploy solutions. You will prototype, test with SMEs, and iterate until production-ready, while also enabling teams to create their own automations.

You will translate real-world workflows into robust automation, communicate impact to leaders, and drive continuous improvement across the

Qualifications

• Strong proficiency in PowerShell and automation frameworks.
• Experience with SQL, data querying, and data pipelines.
• Experience with API integration and service-based architectures.
• Familiarity with Docker and cloud-based automation.
• Knowledge of AI-driven automation concepts (LLMs, RAG, Agentic AI).

Responsibilities

• Build high-impact automations to eliminate manual work and improve operational efficiency.
• Operate as a Forward Deployed Engineer on the operations floor with SMEs and teams.
• Develop Tier 1-2 automations including scripts, workflows, and data integrations.
• Discover and map operational processes to identify automation opportunities.
• Collaborate closely with operations leaders and analysts to iterate solutions.
• Mentor teams in automation practices and promote continuous improvement.
• Build business cases quantifying ROI and efficiency gains.
• Present solutions and outcomes to leadership with demos and documentation.
• Ensure reliability of automation through QA, sandbox testing, and SME validation.

Skills

PowerShell

Automation frameworks

SQL

REST APIs

Docker

AI-driven automation

API integration

RPA

Tools

Automation Anywhere

Docker

Job description

We are looking for Forward Deployed Automation Engineers who thrive at the intersection of engineering, operations, and automation. This role is designed for experienced engineers who want to build real solutions that directly improve operational performance, not just develop software in isolation. You will work closely with Workforce Management (WFM) and Operations teams on the operations floor, identifying inefficiencies and rapidly developing automation solutions that eliminate manual work, improve decision-making, and increase productivity.

Forward Deployed Engineers operate within agile Lean Pods, collaborating daily with

operations leaders, Team Leads, and subject matter experts. By embedding directly within

operational environments, you will gain a deep understanding of workflows and iteratively

build automation solutions that deliver measurable business impact.

In addition to building automations, this role plays a key part in enabling operations teams

to build their own automations. You will guide and support Team Leads and operational

staff in developing simple automation solutions, helping foster a culture of continuous

improvement and innovation.

This role requires engineers who are strong builders, independent problem solvers, and

effective communicators. You will be expected to navigate complex operational

environments, translate real-world problems into technical solutions, and clearly

communicate the impact of your work to both operational and leadership audiences.

Key Responsibilities:

• Build High-Impact Automations

  Design, develop, and deploy automation solutions that eliminate manual work and improve operational efficiency across Workforce Management and operational processes.

• Operate as a Forward Deployed Engineer

  Work directly with operational teams on the operations floor to observe workflows, identify inefficiencies, and uncover automation opportunities.

  Build functional prototypes quickly, test them with SMEs and operational teams, and iteratively refine solutions until they are ready for production deployment.

• Develop Tier 1-2 Automations

  Create scripts, RPA workflows, data pipelines, and integrations that automate operational tasks such as reporting preparation, data extraction, scheduling administration, and operational monitoring.

• Operational Process Discovery

  Observe operational workflows directly on the operations floor, partnering with Team Leads and analysts to identify repetitive tasks, reporting bottlenecks, and manual processes suitable for automation.

  Leverage RPA, scripting, APIs, data integrations, and Agentic AI approaches to build intelligent automation solutions capable of handling complex workflows.

• Collaborate Closely with Operations
• Maintain daily interaction with Team Leads, analysts, and operational SMEs to gather feedback and continuously refine automation solutions through iterative development.
• Support and guide operational leaders in building their own simple automations, helping scale automation capabilities across the organization.
• Teach and Mentor Automation Practices

  Promote automation thinking and best practices within operations by coaching teams and encouraging innovation at the frontline level.

• Build Business Impact Cases

  Quantify the operational impact of automation initiatives by measuring time savings, productivity improvements, and efficiency gains.

  Develop business cases demonstrating ROI and operational value.

• Present Solutions and Outcomes

  Communicate automation opportunities, prototypes, and results clearly through presentations, demos, and documentation for both operational and leadership.

• Ensure Automation Reliability and Quality

  Validate automation outputs through sandbox testing and SME validation, ensuring production deployments are stable and reliable.

Requirements

Technical Expectations

Programming & Automation

• Strong proficiency in:
  • PowerShell or similar scripting languages
  • Automation frameworks and workflow orchestration tools
• Experience developing automation solutions using platforms such as:
  • Automation Anywhere

Data & Integration

• Strong experience with:
  • SQL and data querying
  • Data transformation and automation pipelines
  • API integration and service-based architectures
  • REST APIs and system integrations
• Experience working with modern engineering environments such as:
  • Docker or containerized workflows
  • Cloud-based automation architectures

You must demonstrate a strong capability and eagerness to implement modern AI-driven automation approaches. We expect candidates to have practical knowledge of, or demonstrated ability to rapidly adapt to:

• API integration with modern LLMs (OpenAI, Gemini, etc.)
• Retrieval-Augmented Generation (RAG) concepts
• Agentic AI workflows and AI-based decision automation
• Advanced prompt engineering and orchestration