Forecast & Scheduling Specialist

Ican Bpo Pvt Ltd.; Philippines; Presencial; PHP 260 000 - 380 000; Tempo integral

Resumo da oferta

Ican Bpo Pvt Ltd. is seeking a Scheduler Analyst to design and oversee schedules for frontline team members on a designated account.

You will ensure optimal resource allocation to meet service level goals and client requirements by analyzing historical trends and inputs from internal and external sources. You will manage capacity, monitor trends, and adjust schedules to address discrepancies between client arrival patterns and account needs, delivering a staffing outlook for the upcoming weeks

Qualificações

• Experience in staffing and scheduling for frontline teams.
• Strong analytical and problem-solving skills.
• Proficiency with schedule tooling and forecasting methods.

Responsabilidades

• Create and manage schedules for frontline team members for an assigned account.
• Analyze volume arrival and patterns to align client and account schedules.
• Provide staffing outlook for 4–8 weeks based on call arrival trends.
• Execute capacity plans by creating realistic team-based schedules.
• Create activity-based weekly schedules per client requirements and forecasting assumptions.
• Monitor trends and attrition impacting resource allocation.
• Manage schedule changes due to requests, conflicts, or unforeseen circumstances.

Conhecimentos

Forecasting

Capacity Planning

Schedule Management

Resource Allocation

Descrição da oferta de emprego

Ican Bpo Pvt Ltd. is seeking a Scheduler Analyst to design and oversee schedules for frontline team members on a designated account.

You will ensure optimal resource allocation to meet service level goals and client requirements by analyzing historical trends and inputs from internal and external sources. You will manage capacity, monitor trends, and adjust schedules to address discrepancies between client arrival patterns and account needs, delivering a staffing outlook for the upcoming weeks