Fleet Operations Officer

SupportFinity™; Metro Manila; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

20 days annual leave

1,000 monthly XPay credits

HMO coverage provided upon regularization

Monthly allowances

Flexible working hours

Job summary

SupportFinity™ is hiring for the Field Officer position located in Metro Manila, Philippines. This role is crucial for ensuring smooth day-to-day operations for the taxi fleet, including monitoring and resolving issues faced by drivers while upholding safety and quality standards. Candidates must have extensive experience in fleet operations and possess strong leadership skills.

The Field Officer acts as a vital link between drivers and the operational team, working on-site to provide support and ensure compliance with company protocols. Benefits include flexible hours and health coverage.

Qualifications

• 23+ years in fleet operations or driver support roles.
• Experience in supervisory positions preferred.
• Able to multitask under pressure while managing large driver volumes.

Responsibilities

• Oversee and optimize operations of the taxi fleet.
• Monitor driver activities for compliance with standards.
• Provide on-site support to drivers.
• Conduct on-road spot checks for safety compliance.
• Assist in planning and coordinating daily schedules.

Skills

Fleet operations experience

Supervisory experience

Communication skills

Problem-solving skills

Familiarity with transport regulations

Education

Associate or Bachelor’s degree in Business Administration, Logistics, Transport Management

Job description

About Xpress

Xpress is a fast-growing mobility and technology platform providing safe and comfortable 2‑wheel and 4‑wheel taxi services across major cities in the Philippines. Our mission is to create convenient, accessible, and efficient transportation solutions while empowering drivers, riders and communities.

Job Title

Field Officer

Location

Pasig

Department

Transport

Employment Type

Full‑time

Work Arrangement

On‑site

Job Overview

As a Field Officer, you are responsible for ensuring smooth day‑to‑day field operations for EV Transport OPC. This role focuses on supporting Fleet 4W and 2W drivers, monitoring and resolving on‑ground issues to ensure quality service and safety compliance. The Field Officer acts as the link between drivers, passengers and the on‑site operations team. The role combines hands‑on supervision, driver support and KPI‑driven operations management.

Duties and Responsibilities

• Oversee, coordinate and optimize the operations of a 4‑wheel and 2‑wheel taxi fleet, tracking vehicle locations and status using GPS and in‑house portals.
• Monitor driver activity in assigned zones to ensure compliance with company standards.
• Provide on‑site support to drivers, including resolving technical or operational issues.
• Conduct on‑the‑road spot checks to verify driver and vehicle compliance with safety and regulatory requirements.
• Assist drivers with app‑related troubleshooting and onboarding processes.
• Maximize vehicle utilization and assist in ensuring efficient deployment of vehicles during assigned shifts.
• Monitor vehicle availability and optimize coverage to meet passenger demand.
• Coordinate with Shift Supervisor and drivers to reduce idle time and improve service efficiency.
• Assist in planning and coordinating daily schedules, including vehicle and driver allocation per shift.
• Communicate real‑time updates regarding driver availability, ride demand and operational challenges to relevant teams.
• Act as the first point of contact in the field for resolving immediate operational issues during shifts.
• Ensure drivers follow standard operating procedures (SOPs), safety protocols and service guidelines.
• Report incidents, accidents or complaints to the Shift Supervisor or Command Center and HR promptly.
• Assist in implementing promotions or campaigns in the field.
• Collect operational data from field activities, including driver performance, ride issues and passenger feedback.
• Maintain accurate logs of daily field activities and incidents.
• Provide input or recommendations for operational improvements based on field observations.
• Perform other related duties as assigned.

Skills and Qualifications

• Experience: 23+ years in fleet operations, transport/logistics or driver support roles. Supervisory experience is an advantage.
• Education: Associate or Bachelor’s degree in Business Administration, Logistics, Transport Management or related field (preferred).
• Strong leadership, communication and problem‑solving skills.
• Familiarity with TNVS/taxi operations, transport regulations and safety standards.
• Able to multitask under pressure while managing large driver volumes.
• Amenable to working onsite, 6 days a week, on a rotational shift schedule (AM/PM/Night).

Work Environment

Hybrid/Combination (Office + Field Work). Combination of office‑based and field responsibilities; employees may divide time between office tasks and operational site visits depending on project or operational needs.

Physical Requirements

• Ability to work in a standard office environment and perform computer‑based tasks for extended periods.
• Ability to communicate effectively with team members and stakeholders.
• For field roles: ability to travel within assigned operational areas.
• Ability to occasionally stand, walk or move between work locations depending on job responsibilities.

Employee Benefits and Perks

• 20 days annual leave; combined sick leave and vacation leave.
• 1,000 monthly XPay credits (free transportation using Xpress 2‑wheel or 4‑wheel taxi services).
• Comfortable office environment with free coffee in the pantry.
• Flexible working hours with daily flexi‑time arrangements.
• HMO coverage provided upon regularization.
• Salary loan program available upon regularization through Cebuana Advance.
• Monthly allowances (e.g., clothing allowance, laundry allowance, rice subsidy, medical allowance and other employee support benefits).
• Company events: team building activities, celebrations and year‑end parties.

Data Privacy Notice

By submitting your application you authorize Xpress to collect, process, store and use your personal information for recruitment, evaluation and employment‑related purposes in accordance with the Data Privacy Act of 2012. Xpress will retain your data only for as long as necessary for recruitment and legal purposes.