Five9 Analytics & Workforce Insights Specialist

AddForce Human Resources Solution Inc.; Mandaluyong; On-site; PHP 406,224 - 486,576; Full time

Job summary

A staffing solutions company in Mandaluyong City is seeking Reports and Workforce Analysts to analyze data from Five9 cloud-based systems, develop reports, and collaborate with diverse teams. The ideal candidate holds a Bachelor's degree and has 1-2 years of experience, with proficiency in Excel and SQL. This role requires strong attention to detail and excellent communication skills to present insights effectively.

Qualifications

• 1-2 years of relevant experience as Reports and Workforce Analyst using Five9 is required.
• Proficiency in Microsoft Excel, SQL, Power BI, Tableau, or other reporting tools.
• Attention to detail and data accuracy.

Responsibilities

• Collect, clean, and analyze data from various sources.
• Develop and maintain reports, dashboards, and visualizations to track performance metrics.
• Identify trends and insights to support business strategies.
• Collaborate with different teams to understand reporting needs and provide solutions.
• Provide recommendations based on data analysis.

Skills

Five9 cloud based contact center solutions

Microsoft Excel

SQL

Power BI

Tableau

Data accuracy

Excellent communication

Education

Bachelor’s degree in Business, Statistics, Computer Science, or a related field

Job description

A staffing solutions company in Mandaluyong City is seeking Reports and Workforce Analysts to analyze data from Five9 cloud-based systems, develop reports, and collaborate with diverse teams. The ideal candidate holds a Bachelor's degree and has 1-2 years of experience, with proficiency in Excel and SQL. This role requires strong attention to detail and excellent communication skills to present insights effectively.