First-Line IT Support Specialist

Hammerjack Pty Ltd

Philippines

On-site

PHP 279,000 - 502,000

Full time

3 days ago

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Job summary

Relay Human Cloud is seeking an IT Helpdesk Specialist to join our IT team in the Philippines. You will be the first line of support, owning the ticket queue, resolving day-to-day IT issues, and keeping end users running smoothly across multiple systems during live business hours.

You will triage tickets in Zoho Desk, handle password resets, MFA troubleshooting, and support onboarding/offboarding across Microsoft 365, STORIS, NextGen, and Paylocity, communicating fixes clearly to non-technical

Qualifications

Hands-on help desk experience with a real ticketing system.
Microsoft 365 and Entra ID administration experience.
Patching experience with Tenable or a comparable vulnerability management tool.
Clear, professional English communication skills.
Ability to explain technical fixes to non-technical users under time pressure.

Responsibilities

Own and triage the front of the ticket queue in Zoho Desk, prioritizing and routing issues efficiently.
Handle user unlocks, password resets, and MFA troubleshooting across STORIS and NextGen.
Manage new hire and termination setup across Microsoft 365, STORIS, NextGen, and Paylocity.
Administer M365 licensing and distribution list management.
Escalate issues that fall outside the runbook - and document new ones as you go.
Communicate fixes clearly and professionally to non-technical end users such as store managers.