First Dedicated Fintech & Crypto Support (Remote)

Bamboo Works; Metro Manila; Remote; PHP 841,000 - 1,121,000; Full time

Job summary

Bamboo Works is seeking a Customer Support Specialist – Fintech & Crypto Payments to support users of its digital assets platform and crypto card. You’ll be the first point of contact for inquiries, handling live chat and written communications, with occasional calls, and you’ll own cases from start to resolution.

You’ll guide customers through onboarding, verification, platform features, card usage, payments, deposits, withdrawals, and transaction status, while following SOPs in a fully remote,

Qualifications

• 3+ years in customer support, fintech or payments.
• Experience supporting fintech or crypto platforms.
• Strong written and spoken English.
• Ability to handle inquiries via live chat, email, and calls.

Responsibilities

• Serve as the primary contact for customer inquiries via live chat and written channels.
• Handle phone or video calls when needed.
• Guide customers through account creation, onboarding, and verification.
• Explain platform features and services clearly.
• Investigate concerns and provide timely resolutions.
• Own cases from initial contact to resolution following SOPs.
• Maintain professional communication throughout the customer journey.
• Assist with crypto card issuance, activation, linking and usage.
• Troubleshoot card transactions and payment issues.
• Explain transaction statuses and processes to customers.
• Support deposits, withdrawals, transfers, and balances.
• Coordinate with internal teams for escalations.
• Provide clear guidance while handling financial data.

Skills

Customer support

Fintech

Crypto payments

English proficiency

Job description

Bamboo Works is seeking a Customer Support Specialist – Fintech & Crypto Payments to support users of its digital assets platform and crypto card. You’ll be the first point of contact for inquiries, handling live chat and written communications, with occasional calls, and you’ll own cases from start to resolution.

You’ll guide customers through onboarding, verification, platform features, card usage, payments, deposits, withdrawals, and transaction status, while following SOPs in a fully remote,