FinTech Team Leader: Coaching & KPI Mastery

IBEX Global Solutions (Philippines) Inc.; Pasig; Presencial; PHP 520.000 - 720.000; Jornada completa

Descripción de la vacante

IBEX Global Solutions (Philippines) Inc. in Pasig seeks a FinTech BPO supervisor with 3+ years in a supervisory role to lead agents, coach performance, and maintain high customer service standards. The role is based in Silver City, Pasig, and candidates who can start ASAP are preferred.

The ideal candidate will drive motivation, adaptability to changing environments, and capability to mentor teams while achieving KPIs in a FinTech-focused contact center.

Formación

• 3 years supervisory experience handling FinTech accounts in a BPO setting
• Strong knowledge and understanding of the FinTech industry
• Leadership, coaching, and performance management skills
• Amenable to work in Silver City, Pasig
• Can start ASAP

Conocimientos

Coaching

Performance mgmt

Team leadership

FinTech knowledge

Motivation

Customer service

Teamwork

Pressure handling

Descripción del empleo

IBEX Global Solutions (Philippines) Inc. in Pasig seeks a FinTech BPO supervisor with 3+ years in a supervisory role to lead agents, coach performance, and maintain high customer service standards. The role is based in Silver City, Pasig, and candidates who can start ASAP are preferred.

The ideal candidate will drive motivation, adaptability to changing environments, and capability to mentor teams while achieving KPIs in a FinTech-focused contact center.