Team Leader | Pioneer FinTech Program | Pasig

IBEX Global Solutions (Philippines) Inc.; Pasig; On-site; PHP 520,000 - 720,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. in Pasig seeks a FinTech BPO supervisor with 3+ years in a supervisory role to lead agents, coach performance, and maintain high customer service standards. The role is based in Silver City, Pasig, and candidates who can start ASAP are preferred.

The ideal candidate will drive motivation, adaptability to changing environments, and capability to mentor teams while achieving KPIs in a FinTech-focused contact center.

Qualifications

• 3 years supervisory experience handling FinTech accounts in a BPO setting
• Strong knowledge and understanding of the FinTech industry
• Leadership, coaching, and performance management skills
• Amenable to work in Silver City, Pasig
• Can start ASAP

Skills

Coaching

Performance mgmt

Team leadership

FinTech knowledge

Motivation

Customer service

Teamwork

Pressure handling

Job description

Knowledge

• Up to date management skills and understanding of employee motivation
• Understanding of key performance indicators including the working knowledge to drive appropriate behavior
• Team Player

Abilities

• Excellent ability to coach and performance manage agents
• Ability to show eagerness to take in calls and role model behaviors that their agents can follow
• Ability to respond positively to changing environment
• Ability to motivate and encourage agents
• Ability to maintain and practice high standards of customer service
• Ability to work independently and in a team
• Ability to work under pressure

Qualifications

• Has at least 3 years of supervisory experience handling FinTech accounts in a BPO setting.
• Possesses strong knowledge and understanding of the FinTech industry.
• Demonstrates leadership, coaching, and performance management skills in a FinTech environment.
• Amenable to work inSilver City, Pasig
• Can start ASAP