Fintech L1 Customer Support Agent - Flexible Shifts

Solidgate; España; Hybrid; PHP 1,854,141 - 2,472,188; Full time

Benefits offered by this job

30+ days off

Unlimited sick leave

Free office meals

Health coverage

Learning budget

Job summary

Solidgate is seeking a Customer Support Agent in Romblon, Philippines to deliver exceptional support to merchants and partners globally. This role involves handling incoming support requests, ensuring SLA compliance, and providing professional feedback to clients.

The ideal candidate will possess strong analytical skills, the ability to prioritize tasks, and English proficiency. Enjoy flexible hours, career growth, and attractive benefits including health coverage and 30+ days off.

Qualifications

• Strong analytical skills required for problem-solving.
• Ability to manage multiple requests and prioritize tasks.
• English proficiency at Upper-Intermediate level or higher.

Responsibilities

• Handle incoming L1 support requests efficiently.
• Ensure SLA compliance and maintain timely communication with clients.
• Provide clear and professional feedback to customers.
• Monitor common queries and suggest improvements for the knowledge base.

Skills

Analytical skills

Task prioritization

English proficiency (Upper-Intermediate or higher)

Education

Bachelor's or Master's degree

Tools

SQL (basic knowledge)

Job description

Solidgate is seeking a Customer Support Agent in Romblon, Philippines to deliver exceptional support to merchants and partners globally. This role involves handling incoming support requests, ensuring SLA compliance, and providing professional feedback to clients.

The ideal candidate will possess strong analytical skills, the ability to prioritize tasks, and English proficiency. Enjoy flexible hours, career growth, and attractive benefits including health coverage and 30+ days off.