Fintech Customer Support Specialist – Frontline & Growth

Halkin Global; Philippines; On-site; PHP 360,000 - 600,000; Full time

Job summary

Halkin Global is seeking a smart, driven Customer Support Specialist to join our team and help shape the future of our fintech client. You’ll be on the front line, supporting savers, handling inquiries across live chat, email, and phone, and helping new users get funded and growing.

You will review applications, manage daily payments and reconciliations, solve problems quickly, and identify patterns to improve the product roadmap.

Qualifications

• 3+ years’ experience in customer service, sales or a fast-paced environment.
• Excellent communication and problem-solving skills.
• Detail‑oriented with strong organisational abilities.

Responsibilities

• Be on the front line of the customer experience across live chat, email, phone and socials.
• Proactively follow up with customers to improve conversions and onboarding.
• Manage daily payments and reconciliations with high attention to detail.
• Resolve customer issues quickly and thoughtfully, turning questions into positive experiences.
• Identify patterns and insights to inform product improvements and roadmap.
• Support broader operations and collaborate with marketing or product teams.

Skills

Customer service

Sales

Fast-paced environment

Education

Marketing/Commerce/Law/Computer Science studies

Job description

Halkin Global is seeking a smart, driven Customer Support Specialist to join our team and help shape the future of our fintech client. You’ll be on the front line, supporting savers, handling inquiries across live chat, email, and phone, and helping new users get funded and growing.

You will review applications, manage daily payments and reconciliations, solve problems quickly, and identify patterns to improve the product roadmap.