Customer Support Specialist

Halkin Global; Philippines; On-site; PHP 360,000 - 600,000; Full time

Job summary

Halkin Global is seeking a smart, driven Customer Support Specialist to join our team and help shape the future of our fintech client. You’ll be on the front line, supporting savers, handling inquiries across live chat, email, and phone, and helping new users get funded and growing.

You will review applications, manage daily payments and reconciliations, solve problems quickly, and identify patterns to improve the product roadmap.

Qualifications

• 3+ years’ experience in customer service, sales or a fast-paced environment.
• Excellent communication and problem-solving skills.
• Detail‑oriented with strong organisational abilities.

Responsibilities

• Be on the front line of the customer experience across live chat, email, phone and socials.
• Proactively follow up with customers to improve conversions and onboarding.
• Manage daily payments and reconciliations with high attention to detail.
• Resolve customer issues quickly and thoughtfully, turning questions into positive experiences.
• Identify patterns and insights to inform product improvements and roadmap.
• Support broader operations and collaborate with marketing or product teams.

Skills

Customer service

Sales

Fast-paced environment

Education

Marketing/Commerce/Law/Computer Science studies

Job description

Employment Type: Full Time

At Halkin Global, we partner with innovative global brands to connect them with outstanding talent. On behalf of our client, We’re looking for a smart, driven Customer Support Specialist to join our team and help shape the future of our client. You’ll be on the front line of the customer experience – supporting savers, solving problems fast, and helping new users get funded and growing.

From answering product questions to managing daily payments and reconciliations, you’ll play a hands‑on role in the day-to-day engine of a fast-growing fintech. You’ll work directly with the founders and a small, ambitious team, with real ownership from day one.

If you’re sharp, proactive, love startups and want real exposure to how a high-growth company operates behind the scenes – this role is for you.

Our client is a fast-growing fintech redefining how Australians and Kiwis save and invest. Through our flagship products – our client’s savings and investment products – we help everyday savers work towards their financial goals with simplicity, transparency and purpose.

Since launching in June 2021, our client has grown to 35,000+ customers and $175m+ in funds under management. What began as a product for individual investors has evolved into a full platform supporting individuals, businesses and SMSFs – with joint accounts, kids accounts, and new investment options and features continuing to launch as we scale.

We’re just getting started – and we’re looking for someone to help us build towards $500m and beyond.

What you’ll do

• Be on the front line of the customer experience – reviewing applications, supporting customers across live chat, email, phone and socials, and helping new users get funded faster.
• Proactively follow up with customers to increase conversions and create a seamless onboarding journey.
• Manage daily banking payments and reconciliations with high attention to detail.
• Solve customer problems quickly and thoughtfully, turning questions into great experiences.
• Help identify customer patterns, friction points and insights, turning experiences into improvements that shape our client’s product and future roadmap.
• Jump into broader operations when needed – from testing new features to supporting marketing or product initiatives.

What we’re looking for

• 3+ years’ experience in customer service, sales or a fast-paced environment
• Extremely detail-oriented, organised and emotionally mature.
• Confident communicator - clearly on the phone and fluent in written and spoken English.
• Naturally proactive – you spot opportunities, take ownership and don’t wait to be asked.
• Curious and calm under pressure when solving problems.
• Tech-savvy and comfortable learning new tools quickly.

Nice to have’s

• Studied or studying marketing, commerce, law or computer science at university.
• Previous startup or high-growth company experience (or a strong interest in the startup ecosystem)

Why Join

Our client is a fast-growing fintech transforming how Australians and Kiwis save and invest. You’ll join a lean, ambitious team where customer experience, attention to detail, and proactive problem-solving are highly valued. With direct exposure to the founders and the opportunity to take ownership from day one, this role offers hands‑on experience across customer support, payments, operations, and product.

Make a real impact by helping thousands of Australians and Kiwis grow their savings while contributing to a product people genuinely love. Work closely with the founders and gain valuable exposure to how a fast-growing fintech operates across product, growth, and operations - with plenty of opportunities to learn, contribute, and grow alongside the business.