FinTech Client Support Services Analyst (Mid Shift)

Nasdaq, Inc.; Manila; On-site; PHP 335,000 - 670,000; Full time

Benefits offered by this job

HMO coverage for you and your depend —

Employee stock purchase plan

Equity grant

Retirement plan

Annual bonus

Free counseling sessions

Subscription to e-learning platforms

Fitness and wellness programs

Job summary

Nasdaq, Inc. is hiring a Client Support Services Analyst to deliver exceptional client support for cloud-based IT products used by financial institutions.

You will provide timely incident progress updates, participate in system upgrades, and help improve service quality in a fast-paced, global IT support environment. The role requires a Bachelor's degree in IT/CS/Business/Finance, strong problem-solving, and excellent communication skills.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, Finance, or related field.
• Strong problem-solving skills with the ability to analyze issues logically.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to clients.
• Customer-centric mindset with professionalism and empathy.

Responsibilities

• Assist clients by supporting cloud-based IT products used by financial institutions.
• Provide timely updates on incident progress and scheduled system upgrades.
• Share ideas to improve processes and enhance service quality.
• Help create and maintain internal knowledge articles.

Skills

Problem solving

Communication

Customer focus

Team player

Shift flexibility

Education

Bachelor's degree in IT/CS/Business/Finance

Job description

Why Nasdaq

When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we're all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we're committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

This is a permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup (at least 2 office days per week).

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.

What You Will Do

As a Client SupportServicesAnalyst reporting to Client SupportServicesManager,you'llplay a critical role in delivering exceptional client supportandcontributing toprocess improvements withinthe ITSupportfield.You'llthrive in this positionifyourorganized, eager to learn, collaborative,have a global mindset, and bring a passion for technology and client success to a fast-paced, high-impact environment.

• Assist clients by supporting cloud-based IT products used by financial institutions.




• Provide timely updates on incident progress and scheduled system upgrades.




• Share ideas to improve processes and enhance service quality.




• Help create and maintain internal knowledge articles.

What We Expect

• Bachelor's degree in Information Technology, Computer Science, Business, Finance, or related field.




• Strong problem-solving skills with the ability to analyze issues logically.




• Excellent written and verbal communication skills, with the ability to simplify complex technical concepts for clients.




• Customer-centric mindset with professionalism and empathy.




• Ability to work in rotating shifts, during occasional weekends/holidays, as needed for global operations.




• Willingness to work afternoon shifts (11:00-20:00 PHT).




• Ability to collaborate effectively with team members, demonstrating a team-player mindset, openness to feedback, and a supportive approach to shared goals.




• Assist clients by supporting cloud-based IT products used by financial institutions.




• Provide timely updates on incident progress and scheduled system upgrades.




• Share ideas to improve processes and enhance service quality.




• Help create and maintain internal knowledge articles.

What Would Be Helpful

• Internship or experience in Client Support, Project Management, or Client Services.




• Familiarity with financial services or Capital Markets.




• Interest in using AI tools to improve workflows and automate tasks.

Does It Sound Like You?

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.